Resort Operations Manager (Siargao Islands)

Job Title: Resort Operations Manager

Location: Siargao Islands

Job Type: Full-time

Experience Level: 1-2 years

Company Overview: Our client is a premier destination known for its exceptional service, luxurious accommodations, and breathtaking surroundings. They pride in creating unforgettable experiences for our guests and fostering a supportive and dynamic work environment for our team members.

Job Summary: We are seeking a dedicated and proactive Resort Operations Manager to join our team. The ideal candidate will have 1 to 2 years of experience in hospitality management and a passion for delivering outstanding guest experiences. This role involves overseeing daily operations, ensuring high standards of service, and driving continuous improvement across all departments.

Key Responsibilities:

• Manage and oversee the daily operations of the resort, including front desk, housekeeping, maintenance, and food and beverage departments.
• Ensure the highest level of guest satisfaction by addressing and resolving guest complaints and concerns promptly.
• Train, mentor, and supervise staff to maintain a motivated and efficient team.
• Monitor and manage budgets, expenses, and financial performance to achieve operational goals.
• Develop and implement policies and procedures to improve operational efficiency and service quality.
• Coordinate with various departments to ensure seamless operations and guest satisfaction.
• Conduct regular inspections of facilities to ensure cleanliness, maintenance, and safety standards are met.
• Assist in marketing and promotional activities to attract and retain guests.
• Maintain accurate records of operations, including financial reports, inventory, and staff performance.
• Stay updated with industry trends and best practices to continuously improve resort operations.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 1 to 2 years of experience in a supervisory or management role within the hospitality industry.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication and problem-solving abilities.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development and training opportunities.
• Employee Accommodation.