Operations Manager – IMS Management Representative

Job Overview

We are looking for an experienced Operations Manager who will oversee day-to-day business operations while serving as the Management Representative for the Integrated Management System (IMS).

The role will manage operational processes, compliance, quality, information security, risk management, projects, suppliers, and coordination between the UK and Philippines teams. The successful candidate will also maintain the company's ISO management systems, ensure audit readiness, and drive continuous improvement.

This is a hands-on leadership role reporting directly to the Managing Director.

Key ResponsibilitiesIntegrated Management System & Compliance

• Maintain and continuously improve the IMS covering ISO 9001, ISO 27001, and ISO 42001.
• Manage internal audits, corrective actions, and compliance activities.
• Coordinate external certification audits and work with auditors to close findings.
• Organize management reviews and track action items.
• Manage document control, including versioning, approvals, and scheduled reviews.
• Maintain risk and opportunity registers and monitor corrective actions.
• Ensure company policies, objectives, and compliance requirements remain updated.

Project & Operations Management

• Manage the quarterly project review process across departments.
• Monitor project timelines, deliverables, risks, and dependencies.
• Maintain project trackers and provide regular status reports to management.
• Coordinate cross-functional activities and ensure operational priorities are aligned.

Information Security & Risk

• Manage company assets, access controls, and periodic access reviews.
• Coordinate supplier and third-party security requirements.
• Monitor security incidents and support business continuity and disaster recovery activities.
• Maintain legal, regulatory, and contractual requirements.
• Support compliance with UK GDPR, data protection, and AI governance requirements.

Procurement & Resource Management

• Manage procurement, purchasing, and supplier onboarding.
• Coordinate supplier due diligence and vendor management.
• Manage company tools, equipment, and asset lifecycle.
• Support operational budgeting and resource planning.

People & Team Management

• Work closely with HR on onboarding, offboarding, recruitment support, training, and employee development.
• Monitor training and competency requirements.
• Promote accountability and effective collaboration across UK and Philippines teams.
• Lead and develop the operations support function.

Reporting & Continuous Improvement

• Monitor KPIs, scorecards, and operational performance.
• Prepare reports for senior management.
• Identify opportunities to improve processes and operational efficiency.
• Use tools such as monday.com and automation/AI solutions to reduce manual work.

Qualifications & Experience

• At least 5 years of experience in operations, quality, business management, or a related field.
• At least 2 years of experience managing people or leading a function.
• Hands-on experience managing an ISO-certified management system, particularly ISO 9001 and/or ISO 27001.
• Experience with internal and external audits, corrective actions, risk management, and document control.
• Experience coordinating projects across multiple teams or departments.
• Knowledge of information security governance, asset management, access reviews, supplier risk, and business continuity.
• Experience working with distributed or offshore teams and different time zones.
• Strong organizational, analytical, and problem-solving skills.
• Excellent English communication and stakeholder management skills.
• Experience using monday.com or similar project/work-management tools.
• Ability to work independently, manage multiple priorities, and meet deadlines.

Preferred / Nice to Have

• ISO 9001 or ISO 27001 Lead/Internal Auditor certification.
• ISO 42001 or AI governance exposure.
• Project management experience or certification.
• GDPR/data protection knowledge.
• Procurement or vendor management experience.
• Lean, Six Sigma, or continuous improvement experience.
• Experience in a SaaS or technology company.

Note: Relevant certifications are an advantage but not required. We prioritize candidates with strong, hands-on experience and a proven track record in operations, quality, compliance, and management systems.

Benefits

• Competitive salary
• Career growth and advancement opportunities
• Training and professional development
• Healthcare coverage after probation
• Vacation leave, including UK public holidays
• Company-sponsored team-building activities
• Collaborative and supportive work environment

Pay: Php90,000.00 - Php120,000.00 per month

Work Location: Remote