IT Governance & Change Management Consultant - Banking Sector

We are seeking an experienced IT Governance & Change Management Consultant to support our client initiatives in the banking sector. Our client is a well-established banking institution in Egypt, committed to delivering innovative financial solutions and high-quality banking services to individuals and businesses. The bank is focused on advancing its digital transformation journey, modernizing its technology infrastructure, and strengthening its IT governance and operational capabilities.

The ideal candidate will be focusing on:

• Data Management program: Data Strategy, Data Governance Framework, Data Maturity, Data Transformation.
• ECM: Document archiving, document channel digitalization, workflow and task management and processing, document search and retrieval.
• ESB: Integration Flow Builder, Connectors & Adapters, Routing & Orchestration, Serv. Mediation & Versioning, Monitoring and Management, API Integration Layer, external AI/vendor integrations

Job Purpose

Manage and implement IT governance, technology control, and IT change management frameworks across the bank to ensure that technology initiatives, systems, infrastructure, and IT operations comply with internal policies, regulatory requirements, and banking industry standards.

The role ensures effective governance of technology projects, IT service changes, technology risks, and operational processes while supporting the bank's digital transformation strategy and maintaining the stability, security, and resilience of banking services.

Key Responsibilities

A. IT Governance & Regulatory Compliance

• Implement and maintain the bank's IT governance framework, policies, standards, and procedures.
• Ensure alignment of IT governance practices with Central Bank of Egypt (CBE) regulations and applicable regulatory requirements.
• Monitor compliance with IT policies, cybersecurity requirements, and technology control frameworks.
• Coordinate with IT Risk, Information Security, Compliance, and Internal Audit departments to address technology governance findings.
• Maintain IT governance documentation, control matrices, and compliance registers.
• Monitor remediation plans for IT audit observations and regulatory findings.
• Support implementation of COBIT, ISO 27001, and other relevant technology governance frameworks.

B. IT Change Management

• Manage the bank's IT change management process covering core banking systems, applications, infrastructure, databases, networks, and digital banking platforms.
• Ensure all technology changes follow formal assessment, approval, testing, and implementation procedures.
• Coordinate Change Advisory Board (CAB) meetings and ensure appropriate approvals are obtained.
• Assess the business and operational impact of proposed technology changes.
• Monitor emergency changes and ensure proper documentation and post-implementation reviews.
• Ensure changes are implemented with minimum disruption to banking operations and customer services.
• Maintain change management KPIs, reports, and performance dashboards.

C. Technology Project & Portfolio Governance

• Monitor IT projects and technology initiatives against approved scope, budget, timelines, and business objectives.
• Ensure technology projects comply with the bank's IT governance and project management standards.
• Track project risks, issues, dependencies, and resource requirements.
• Coordinate with project managers, IT architects, infrastructure teams, and business stakeholders.
• Support governance of strategic initiatives, including core banking modernization, digital transformation, cloud adoption, and system integration.
• Prepare periodic reports for IT management and steering committees.

D. IT Service Management & Operational Governance

• Ensure IT service management processes are implemented effectively across the bank.
• Monitor IT incident, problem, change, and configuration management processes.
• Track service performance against agreed SLAs and operational KPIs.
• Coordinate periodic reviews of IT operational controls.
• Support business continuity and IT disaster recovery governance.
• Identify opportunities to improve IT processes, service quality, and operational efficiency.

E. Stakeholder Management & Reporting

• Coordinate with CIO, IT department heads, business units, Information Security, Risk, Compliance, and Internal Audit.
• Prepare IT governance reports, dashboards, and management presentations.
• Follow up on action plans and governance committee decisions.
• Facilitate IT governance and change management committee meetings.
• Promote awareness and adherence to IT governance policies across technology teams.

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Business Information Systems.
• 6–9 years of experience in IT Governance, IT Risk, IT Service Management, Technology Control, or IT Change Management.
• Previous experience in the banking or financial services sector is strongly preferred.
• Practical knowledge of banking technology environments, including core banking systems, digital banking, payment systems, and banking infrastructure.
• Experience dealing with IT audits, regulatory compliance, and technology risk assessments.
• Experience managing IT change approval and implementation processes.
• Knowledge of CBE regulatory requirements and banking technology control environments.