Lead Field Service Engineer

Job Title: Lead Field Service Engineer
Location: Granger, IN (On-site)
Employment Type: Direct Hire
Industry: Packaging and Containers
Experience Required: 2+ Years
Education Level: Open to all levels

About the Role:

We are seeking a highly skilled Lead Field Service Engineer to join our team! In this role, you will be responsible for providing top-tier service and support for industrial packaging machinery. This includes setting up and fine-tuning equipment, programming additional logic, and troubleshooting technical issues. As a key liaison between our company and customers, you will help ensure smooth operations, customer satisfaction, and even have the opportunity to earn commission on recommended products and services.

50-60% travel required to client locations for on-site troubleshooting and support.

Key Responsibilities:

• Travel to customer sites to install, fine-tune, and optimize packaging machinery.
• Program and integrate VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection/X-Ray Detection, Conveyor Systems, and Print Systems.
• Respond to service calls promptly and effectively.
• Perform maintenance, repairs, system overhauls, and troubleshooting on existing equipment.
• Capture customer details for invoicing and document all service activities.
• Provide recommendations for additional products and services, earning 1% commission on successful purchases and installations.

Travel Perks & Support:

• $50 per diem in cash for meals and expenses.
• Flights depart from South Bend for easy travel access.
• Flexible travel scheduling choose the best options for your comfort and efficiency.
• Dedicated internal travel assistant to handle all booking needs and flight changes.
• Serious effort to avoid weekend travel to keep you home with family whenever possible.

Requirements:

2+ years of experience in a field service or engineering role.
Hands-on experience with setting up, fine-tuning, and programming industrial packaging machinery.
Ability to respond quickly to customer service calls and maintenance needs.
Strong troubleshooting skills for system overhauls and repairs.
Willingness to travel (50-60% of the time).

Benefits & Compensation:

Competitive Salary ($75k-$85k based on experience).
Company truck provided for work travel.
Profit sharing Earn 1% commission on recommended parts if purchased and installed.
Full benefits package (details provided upon request).

Join our team and become a trusted partner in our customers success!

Apply now and take the next step in your Field Service Engineering career!