Application Support Engineer

Job Title: Application Support Engineer

Location: Dallas, TX or Tampa, FL (Hybrid)

Experience Level: Mid-Senior Level

Employment Type: Contract to Hire

Overview:
We are seeking an experienced Application Support Engineer to join our team in either Dallas, TX or Tampa, FL. This role is ideal for individuals with a strong technical background in application support, incident resolution, and system troubleshooting within financial services environments.

Primary Responsibilities:

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve critical application alerts promptly, including production defects, and provide business impact assessments.
• Maintain and update knowledge articles and runbooks in collaboration with application development teams.
• Work with internal teams to provide solutions to application issues and escalate as required.
• Validate and submit responses to audit-related requests.
• Review and implement Disaster Recovery scripts during planned and unplanned outages, ensuring BCM evidence is provided as needed.
• Identify and implement automation solutions to reduce manual effort in application monitoring.
• Collaborate with development teams to provide input during application design and development stages.
• Implement pre-production/production application code deployment plans and manage the end-to-end vendor application upgrade process.
• Align risk and control processes within daily responsibilities to mitigate risk effectively.

Required Skills and Qualifications:

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent professional experience.
• Proficiency in key technologies such as:
  • Java/J2EE
  • Oracle/SQL
  • IBM MQ
  • SNOW/ITIL Process
  • Splunk/Autosys
• Strong platform experience with:
  • Linux/Unix
  • AWS
• Preferred experience with:
  • Containers (Kubernetes/Docker)
  • IIB
  • Network understanding
• Familiarity with Finance and Securities domain knowledge is advantageous.

Key Competencies:

• Demonstrates integrity by fostering a culture of honesty and transparency.
• Proactively seeks learning opportunities to stay updated in their technical specialty.
• Strong communication skills to ensure consistent updates across teams and stakeholders.
• Proven experience in coaching and supporting team members to achieve goals.

Interview Process:

• 2 rounds of interviews via Zoom.

If you are a motivated Application Support Engineer with the skills and expertise outlined above, we encourage you to apply and become part of our dynamic and collaborative team.