Collections Specialist

Collections Specialist
On-Site | Carlsbad, CA
Contract Position | Finance | Sporting Goods Industry

About the Opportunity

We are looking for a proactive and detail-oriented Collections Specialist to join our finance team on a contract basis. In this role, you will manage an assigned portfolio of customer accounts, ensuring timely collections, resolving billing discrepancies, and collaborating with internal teams to maintain financial accuracy. This position is ideal for professionals who thrive in fast-paced environments, enjoy problem-solving, and have a strong commitment to customer relationship management.

Key Responsibilities

• Portfolio & Customer Management Perform collection calls, manage customer deductions, and conduct account reconciliations.
• Billing & Credit Oversight Monitor daily credit holds, analyze customer payment history, and release orders accordingly.
• Report Analysis & Problem-Solving Generate and analyze weekly aging and deduction reports to resolve outstanding balances efficiently.
• Cash Collections & Dispute Resolution Identify root causes of payment delays and deductions, negotiating solutions professionally.
• Cross-Functional Collaboration Work closely with sales representatives and customers to proactively resolve credit and collection issues.
• Compliance & Documentation Maintain accurate records of all collection activities while ensuring adherence to company policies and financial best practices.

Must-Have Qualifications

Experience: At least 1+ year in billing, accounts receivable (AR), or credit and collections.
Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) with a basic understanding of billing, AR, and credit collection procedures.
Communication: Strong phone and email communication skills to correspond professionally with customers and internal teams.
Problem-Solving & Negotiation: Ability to negotiate payment resolutions and handle deduction disputes with customers.
Customer Account Management: Experience managing a portfolio of customer accounts, including making collection calls and reconciliations.
Analytical Abilities: Proficient in analyzing reports (e.g., aging reports, deduction reports) to identify patterns and causes of delays.

Nice-to-Have Qualifications

Industry Knowledge: Experience in sportswear, retail, or fashion industries is a plus.
Software Proficiency: Familiarity with specialized credit management, AR, or billing software beyond Microsoft tools.
Advanced Excel Skills: Experience with pivot tables, formulas, and advanced reporting tools.
Cross-Team Collaboration: Previous experience working with sales teams to resolve collections and credit-related issues.
PUMA 4Keys Alignment: Familiarity with Fair, Honest, Positive, and Creative work environments or sustainability-driven companies.
Multilingual Abilities: Proficiency in multiple languages is an asset, especially when working with international customers.

What Makes This Role Unique?

Fast-Paced Culture: PUMAs mission is to be the fastest sports brand in the world expect a dynamic work environment that requires adaptability and quick decision-making.
Core Values & Teamwork: Employees are expected to embody PUMAs 4Keys (Fair, Honest, Positive, Creative) in all actions and decisions, fostering a collaborative and innovative workplace.
Sustainability & Innovation: PUMA prioritizes sustainability and cutting-edge solutions, making this role ideal for forward-thinking professionals who seek to drive positive change.
Global Brand Representation: Join a world-renowned company known for pushing boundaries in sportswear, customer relationships, and financial excellence.

Why Join Us?

• Work with an internationally recognized brand that values creativity, efficiency, and operational excellence.
• Gain hands-on experience in credit and collections within a fast-moving finance environment.
• Be part of a team that prioritizes collaboration, innovation, and career growth.

If you are a results-driven finance professional eager to work in a high-energy environment, apply today!