Vocational Rehabilitation Program Manager

Mission Contribution: Support Goodwill's mission by directly providing training, education, and

employment to individuals with disabilities and other barriers to employment, helping them

reach their fullest potential and achieve greater independence. Through your role, you

contribute to empowering individuals and strengthening our community.

Primary Function: Under the direction of the Vice President of Workforce Development and Mission

Services. Leads and oversees all Rehabilitation Services activities, ensuring high-quality, cost-effective

service delivery across a 22-county region. Responsible for program development, coordination, and

maximizing outcomes.

Responsible For The Following Areas (travel Required)

PANAMA CITY

TALLAHASSEE

CHIPLEY

MARIANNA

QUINCY

THOMASVILLE

VALPARAISO

Responsibilities

Work effectively as a part of Goodwill?s Mission Services Department leadership team to assess needs, develop strategies and collaborate for alignment of departmental objectives

Ensure effective case management practices across both the Vocational Rehabilitation and Ticket to Work programs, including oversight of participant tracking, service delivery, and goal attainment

Managing the VR and TTW program?s budget

Lead, supervise, mentor a team of Employment Specialists and Job Coaches, providing direction and support

Monitor and review cases to ensure compliance with CARF Accreditation standards and funder referral requirements

Oversee the recruitment, onboarding, and training of staff to ensure they are equipped to delivery high quality services in both the VR and TTW programs

Maintain effective communication and coordination with external agencies, including the Social Security Administration, to ensure seamless service delivery and referrals

Foster staff development and ongoing training opportunities to enhance team performance and expertise

Ensure the accurate timely submission of performance data including the management of centralized Mission Services data bases

Track and report services provided, including referrals, placements, and benchmark outcomes, to meet regulatory and funder requirements

Ensure compliance with all regulatory and legal requirements, as well as compliance with Goodwill and Mission Services policies and procedures

Promote the Goodwill brand within its varied geographical communities to enhance public awareness, understanding and support of our mission

Increase revenue streams such as Ticket to Work and Vocational Rehabilitation in Georgia and Florida through proactive outreach and partnerships

Assist Vice President of Workforce Development and Mission Services in securing funding and expanding program revenue streams

Ensure that the provision of services is consistent with Mission Service?s annual goals in terms of number of persons served, number of people placed into jobs and revenue generation

Ensure the timely submission of benchmark reports and referrals in VR?s database

At times may also: perform intake interviews/assessments; initiate files; provide orientation; and other services directly with the participant

Promotes a culture of cooperation, support, and innovation, encouraging new ideas for service delivery and process improvement

Demonstrates self-initiative in gaining new skills and improving areas of weakness, while creatively finding solutions to enhance service efficiency and effectiveness

Consistently meets all internal and external deadlines, including those related to reports, data submissions, and service delivery timelines

Build and strengthen relationships with employers to secure job placements and job opportunities for program participants

Engage with community partners to promote program awareness and support, driving increased participation and positive outcomes