About the job IT Support Specialist
IT Support Specialist (Remote United States Only)
Join Nexis Builds & Power the Future of Engineering with Your IT Expertise!
At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting-edge technology. But even the most innovative teams need rock-solid IT support to keep things running smoothly. That's where you come in!
We are looking for a proactive, tech-savvy, and people-friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem-solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role.
What You'll Be Doing
Technical Assistance & Troubleshooting
- Be the go-to IT hero for employees facing tech issues via phone, email, or chat.
- Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups.
- Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop.
- Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems.
System Maintenance & Software Management
- Install, configure, and update software, operating systems, and security patches remotely.
- Manage and support cloud-based applications (Microsoft 365, Google Workspace, project management tools, etc.).
- Help new hires hit the ground running by setting up their devices, software, and user access.
- Monitor system performance and proactively address bottlenecks before they become issues.
Cybersecurity & Data Protection
- Implement and maintain security best practices like multi-factor authentication (MFA) and endpoint protection.
- Keep an eye out for suspicious activity or potential cyber threats, responding swiftly if needed.
- Educate employees on IT security awareness, phishing risks, and how to keep company data safe.
Network & Cloud Infrastructure Support
- Troubleshoot VPN issues and ensure secure, reliable remote access to company servers.
- Assist with cloud services like AWS, Azure, or Google Cloud to support business operations.
- Support employees in managing secure logins, file sharing, and remote collaboration.
IT Asset & Documentation Management
- Keep track of IT assets, software licenses, and warranties to ensure smooth operations.
- Document IT processes and create easy-to-follow guides for employees.
- Recommend new hardware and software purchases based on company needs.
Collaboration & Communication Support
- Help employees navigate and troubleshoot Slack, Zoom, Microsoft Teams, and other workplace tools.
- Ensure video calls and virtual meetings run smoothly by addressing audio/video issues.
- Manage email accounts, shared drives, and internal communication platforms.
Proactive IT Improvements
- Identify opportunities to improve IT workflows and make remote work easier for the team.
- Research and recommend new tools or technologies to enhance efficiency.
- Stay updated on IT trends, security updates, and compliance requirements to keep Nexis Builds ahead of the curve.
What You Need to Succeed
Required Skills & Experience
- 2+ years of IT support experience in a help desk, system administration, or similar role.
- Strong troubleshooting skills with Windows & Mac OS, networking, and cloud-based applications.
- Experience with remote support tools (AnyDesk, TeamViewer, Windows Remote Desktop, etc.).
- Knowledge of VPNs, cloud computing (AWS, Azure, Google Cloud), and basic networking concepts.
- Familiarity with Microsoft 365, Google Workspace, and project collaboration tools.
- Strong problem-solving mindset; you dont just fix issues, you prevent them!
- Excellent communication skills; you can explain technical concepts in a way non-tech folks understand.
Bonus Points (Not Required, but Awesome to Have!)
- Experience in cybersecurity best practices and security tools.
- Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Knowledge of automation tools to streamline IT support tasks.
Whats In It for You?
Competitive salary: $62,000 - $97,000 per year (based on experience).
Comprehensive benefits: Medical, dental, vision, and life insurance.
Career growth: Access to IT training, certification support, and mentorship.
Fully remote work: Support a top-tier engineering firm from the comfort of your home!
Flexible work arrangements: Work-life balance matters, and we support it.
Engaging team culture: Youll be part of a company that values innovation, teamwork, and employee well-being.
Join Us & Make an Impact!
At Nexis Builds, we believe that IT isnt just about fixing computers its about empowering people to do their best work. If youre a passionate IT Support Specialist who enjoys solving problems and making technology work for people, wed love to have you on board.
Apply now and lets build something amazing together!