Sr. Process Associate International Voice Process

Job Title: Sr. Process Associate International Voice Process

Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius of Hi-tech City

Salary: Up to 4.5 LPA + Incentives (Based on Performance)

Job Type: Permanent, Full-Time

Job Summary: We are seeking a Sr. Process Associate for our International Voice Process in the telecom industry. The ideal candidate will have excellent communication skills in English and a minimum of 8 months of on-paper experience in international customer support voice. The role involves resolving customer queries, complaints, and providing tech support related to telecom and broadband services.

Key Responsibilities:

• Handle inbound voice calls to assist customers with queries and complaints related to telecom and broadband services.
• Provide technical support and ensure customer satisfaction.
• Adhere to process guidelines and maintain high-quality standards in customer interactions.

Requirements:

• Experience: Minimum 8 months of on-paper experience in international customer support voice.
• Skills: Excellent communication skills in English.
• Education: Any Undergraduate, Graduate, or Postgraduate.
• Shift: Rotational Night Shifts with two rotational week offs.
• Age: Up to 35 years.
• Transportation: 2-way cab facility provided.
• Location: Hyderabad (Hi-tech City) Candidates must reside within a 25km radius.

Additional Information:

• Notice Period: Immediate joiners preferred or a maximum of 30 days notice period.
• Documents Required: Aadhar card, PAN card, Experience letter, Minimum 3 months' pay slips, All educational documents.
• Bond: No bond requirement.

How to Apply: If you meet the qualifications and are interested in this position, please send your updated resume to nexgenhiringexperts@gmail.com with the following details:

• Name
• Notice Period
• Reason for Job Change
• Availability for Interview
• Current Organization
• Current Designation
• Current Location
• Languages Known
• Current Salary
• Expected Salary
• Experience in International Customer Support Voice
• Total Years of Experience
• Key Skills Matching Above Experience
• Willing to Relocate

For any inquiries, feel free to contact us at 9063238178.