Job Openings Trainer_international BPO

About the job Trainer_international BPO

Job Title: Trainer International BPO
Location: Hyderabad (Work from Office)
Compensation: Up to 8 LPA
Transport: 2-way transport provided

Job Summary

We are seeking an experienced Trainer with a strong background in international BPO environments. The ideal candidate will have over 8 years of relevant experience in product and process training, including soft skills. This role involves delivering training for customer support teams, particularly in chat processes and banking services, focusing on credit and debit card transactions, fraud management, and disputes.

Key Responsibilities

  • Training Delivery: Conduct product and process training with emphasis on soft skills and customer interaction.
  • Chat Process Expertise: Train teams on handling multiple chat formats, such as dual, live, and multi-chat.
  • Banking Sector Focus: Provide training on banking products, particularly credit/debit card services, including transaction management, fraud detection, and dispute resolution.
  • Content Creation: Develop and maintain training materials, including PowerPoint presentations and other learning aids.
  • On-the-Job Training (OJT): Implement and manage OJT programs, evaluating their effectiveness and making improvements where necessary.
  • Performance Evaluation: Monitor training results, including key performance indicators (KPIs), to ensure training meets business standards.
  • Curriculum Development: Continuously update training materials to reflect changes in products, processes, and industry best practices.
  • Evaluation and Feedback: Conduct Pre- and Post-Knowledge Tests (PKT), track performance, and provide feedback to trainees.

Qualifications

  • Experience: Minimum of 8 years working in an international BPO environment, with a focus on product and process training.
  • Banking Knowledge: Familiarity with credit/debit card services, including transactions, payments, and fraud management.
  • Communication: Excellent communication skills, both written and verbal.
  • Chat Support: Experience in training teams to handle dual, live, and multi-chat systems.
  • Training Techniques: Proficiency in Training Needs Identification (TNI), Training Needs Analysis (TNA), and On-the-Job Training (OJT).
  • Technology Skills: Strong proficiency in creating training content using Microsoft PowerPoint.

Additional Information

  • This is a full-time, in-office position based in Hyderabad.
  • Candidates must have continuous experience with no gaps in their professional history.

Contact Information


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