Job Openings SENIOR PROCESS ASSOCIATE

About the job SENIOR PROCESS ASSOCIATE

Job Title: Senior Process Associate

Company: Techm & Verizon

Process Type: International Voice Process (Inbound)

Industry/Department: Telecom/Customer Support Voice

Location: Hyderabad (Hi-tech City) (Candidates must reside within a 25 km radius)

Salary: Up to 4.5 LPA + Performance-based Incentives

Employment Type: Permanent

Shift: Rotational Night Shift with Two Rotational Week Offs

Age Criteria: Up to 35 years

Qualifications:

  • Any Undergraduate, Graduate, or Postgraduate

Experience Requirements:

  • Minimum of 8 months of on-paper experience in International Customer Support Voice

Language Proficiency:

  • Excellent English

Job Summary: Join Techm & Verizon as a Senior Process Associate in our International Voice Process. In this role, you will be responsible for providing exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.

Key Responsibilities:

  • Handle inbound calls from customers, addressing queries and complaints regarding telecom and broadband services.
  • Provide technical support to customers, ensuring effective resolution of issues.
  • Maintain high standards of customer service and satisfaction throughout each interaction.
  • Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
  • Collaborate with team members to improve processes and enhance customer experience.

Benefits:

  • Two-way cab facility for pickup and drop.

Document Requirements:

  • Aadhar card
  • Experience letter
  • Minimum of three months pay slips
  • All educational documents

Notice Period: Immediate joiners preferred or 30 days notice period

Bond: No bond required

Contact Details:


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