eCommerce Fulfillment Customer Success Representative

• Job Title: E-commerce Fulfillment Customer Success Representative
• Reports To: Customer Service Supervisor
• Classification: Full-Time
• Compensation: $16-$18

• Company Overview

Our company is a customer-focused third-party logistics provider specializing in e-commerce fulfillment for high-growth brands. We help online businesses scale by offering fast, reliable, and tech-enabled warehousing and shipping solutions tailored to the unique demands of modern commerce. Our mission is simple: to empower our clients to thrive by delivering world-class fulfillment with a human touch. With deep operational expertise, transparent communication, and a culture of continuous improvement, we serve as a true extension of the brands we support.

• Job Summary

As E-commerce Fulfillment Customer Service Representative, you’ll be responsible for supporting our eCommerce clients in a fast-paced 3PL warehouse environment. This role is responsible for managing customer inquiries, resolving order and inventory issues, and ensuring a seamless experience across fulfillment operations.

• Requirements & Qualifications to Get Job

• Minimum 2 years in customer service, preferably in logistics, warehousing, or eCommerce
• Familiarity with order management systems (OMS), warehouse management systems (WMS), and eCommerce platforms (e.g., Shopify, Amazon, Walmart)
• Experience handling B2B client accounts.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Ability to read and interpret shipping documents (BOLs, packing slips, tracking reports).
• Willingness to learn new systems and adapt to evolving client needs.

• Preferences to Get Job

• Experience working within a 3PL environment.

• What you do on Job
  • Respond to customer inquiries via email, phone, and ticketing platforms.
  • Provide order status updates, tracking information, and resolution timelines.
  • Escalate complex issues to operations or account management as needed.
  • Maintain professional and timely communication with multiple client accounts.
  • Monitor incoming orders through OMS/WMS platforms.
  • Generate packing slips, shipping labels, and BOLs as needed.
  • Maintain accurate records of customer interactions and resolutions.
  • Recommend process improvements based on recurring issues or feedback.
  • Coordinate with warehouse leads to resolve fulfillment delays.
  • Work with billing and finance teams to clarify invoice discrepancies.
  • Support account managers during client reviews or audits.
  • Participate in team huddles and training sessions.

We are an equal opportunity employer and comply with all applicable federal, state, and local employment laws, including those related to nondiscrimination, disability accommodations, and workplace safety. Qualified candidates of all backgrounds are encouraged to apply.

For best results, please email support@callthecolonel.com with a copy of your resume.