Job Openings Senior Technical Support Engineer - Johannesburg

About the job Senior Technical Support Engineer - Johannesburg

Senior Technical Support Engineer

Location: Johannesburg

Model: On-Site - Johannesburg

Job Overview

  • Support end-users and assist with escalations. Manage VIP support and ensure procedures are followed.
  • Manage the network and IT infrastructure.
  • Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
  • Manage and mentor IT consultants in the Internal IT team.
  • Plan and manage IT projects.
  • Report on service metrics.

Responsibilities and Duties

  • VM Server Management via MS Hyper-V & Failover Clustering
  • Management of DELL Storage SAN & VRTX
  • DELL Hardware Support Servers /Notebooks /Desktops
  • Backup Management ArcServe & StorVault (E-Vault), Veeam.
  • LAN Management Cabling and switching (DELL)
  • WAN Management FireWALL (SonicWALL & FortiGate)
  • Configure and maintain wireless technologies (Ruckus)
  • 3rd Party Software Support (Quotewerks, GP etc.)
  • Certified on Microsoft 365 Suite /Azure Administration & Management
  • Secure Baseline setup of Workstation / Servers
  • N-Central Network Monitoring Suite Remote Assistance, Patch & AV Management of Workstations & Servers
  • Intune management and device enrolment
  • Ensuring network devices and servers are patched
  • Mimecast Email Filtering service management
  • TP /VC Equipment (Boardroom) Management /Administration
  • End User Information Security Training (KnowBe4)
  • Incident management, problem management, resolving service requests, and applying change management where necessary
  • CCNA and relevant Security certification will be advantageous

Key Skills

  • Strong planning, organizing, and monitoring abilities
  • Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
  • Service Desk Management skills and leadership /mentoring capabilities
  • Attention to detail, organization, and client operations.
  • Strong customer focus and experience in recognizing business needs and solutions
  • Robust communication
  • Troubleshooting and problem solving
  • Strong documentation skills
  • Ability to work without supervision