Job Openings Tier 2 Technical Support Engineer (Tech Support)

About the job Tier 2 Technical Support Engineer (Tech Support)

Tier 2 Technical Support Engineer

Location: Johannesburg

Model: On-site

Requirements:

  • The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking
  • environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
  • A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
  • Projects and Client services consulting will fill this position. The candidate must have a love for all things
  • IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
  • The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities:

  • The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical
  • Support for Netsurit client portfolio, including but not limited to:
  • Design and implement projects as per client requirements and project scope
  • Infrastructure security analysis and reporting
  • Client documentation and policy design
  • Incident management, Problem management, Resolving Service Requests, and applying
  • Change Management where necessary.
  • Good general understanding of the ITIL Framework and ITSM Systems
  • Excellent knowledge on Microsoft technologies including but not limited to
  • Office 365, Microsoft 365, Azure, Hyper- V / VMWare
  • Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
  • Must have a good understanding of network security, malware/ransomware prevention.
  • Assist / mentor junior consultants and host technical workshops for the team