Tier 1 Desktop Support Technician

Tier 1 Desktop Support Engineer

Location: Johannesburg

Model: On-Site

Requirements

The Tier 1 Desktop Support Consultant must have at least 1 years' experience in the IT field & call center environment, must have a valid Drivers License and a reliable car is essential. Preferred qualifications include A+, N+. A candidate with both the attitude and aptitude to succeed in the area of IT Support and Client Services Consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team. Netsurit employees know that we are all in this together and work is an important part of life, so it should be fun. A positive attitude is required.

Duties and Responsibilities:

• Provide professional, concise communication with team members and customers
• Excellent customer service, verbal Communication, phone Skills and a high level of professionalism

• Excellent workstation troubleshooting, set up and configuration skills

• Incident management and resolving service requests

• Good understanding of ITSM Systems
• Troubleshooting hardware, OS and software related issues on workstations

• Good knowledge on Microsoft applications including but not limited to Microsoft Office

• Working knowledge of networking protocols including TCP/IP, DNS, DHCP

• Must be able to distinguish between different connectivity scenarios and have a good understanding of how they work, e.g., ADSL, Fibre, MPLS
• Must have a good understanding of network security, malware/ransomware prevention
• Must be able to install, configure and troubleshoot 3rd party applications such as managed Antivirus
• The perfect candidate will be self-motivated and able to work under pressure on their own or as part of a team