Job Openings
Tier 1 Desktop Support Consultant
About the job Tier 1 Desktop Support Consultant
Job Title: Tier 1 Desktop Support Consultant
Job Location: Cape Town
Job Model: On-Site
We are seeking a dedicated and skilled Tier 1 Desktop Support Consultant to join our dynamic team. The ideal candidate will have a passion for IT, strong problem-solving skills, and a desire to learn and grow within the Netsurit team. This role requires providing high-quality technical support to our clients, ensuring their IT environments run smoothly and efficiently.
Requirements:
- Minimum of 1-2 years of experience in the IT Managed Services field and IT Technical Support Call Centre environment.
- Valid Driver's License and a reliable car are essential.
- Preferred qualifications include A+, N+ certifications.
- Strong problem-solving skills and a passion for IT.
- Eagerness to learn and grow within the Netsurit team.
- Positive attitude and ability to work well in a team environment.
Duties and Responsibilities:
- Provide professional, concise communication with team members and customers.
- Deliver excellent customer service, verbal communication, phone skills, and maintain a high level of professionalism.
- Troubleshoot, set up, and configure workstations effectively.
- Manage incidents and resolve service requests promptly.
- Maintain a good understanding of ITSM Systems.
- Troubleshoot hardware, OS, and software-related issues on workstations.
- Possess good knowledge of Microsoft applications, including but not limited to Microsoft Office.
- Have working knowledge of networking protocols, including TCP/IP, DNS, and DHCP.
- Distinguish between different connectivity scenarios and understand how they work (e.g., ADSL, Fibre, MPLS).
- Understand network security and malware/ransomware prevention.
- Install, configure, and troubleshoot third-party applications such as managed Antivirus.
- Be self-motivated and able to work under pressure, both independently and as part of a team.