Tier 1 Desktop Support Consultant

Job Title: Tier 1 Desktop Support Consultant

Job Location: Cape Town

Job Model: On-Site

We are seeking a dedicated and skilled Tier 1 Desktop Support Consultant to join our dynamic team. The ideal candidate will have a passion for IT, strong problem-solving skills, and a desire to learn and grow within the Netsurit team. This role requires providing high-quality technical support to our clients, ensuring their IT environments run smoothly and efficiently.

Requirements:

• Minimum of 1-2 years of experience in the IT Managed Services field and IT Technical Support Call Centre environment.
• Valid Driver's License and a reliable car are essential.
• Preferred qualifications include A+, N+ certifications.
• Strong problem-solving skills and a passion for IT.
• Eagerness to learn and grow within the Netsurit team.
• Positive attitude and ability to work well in a team environment.

Duties and Responsibilities:

• Provide professional, concise communication with team members and customers.
• Deliver excellent customer service, verbal communication, phone skills, and maintain a high level of professionalism.
• Troubleshoot, set up, and configure workstations effectively.
• Manage incidents and resolve service requests promptly.
• Maintain a good understanding of ITSM Systems.
• Troubleshoot hardware, OS, and software-related issues on workstations.
• Possess good knowledge of Microsoft applications, including but not limited to Microsoft Office.
• Have working knowledge of networking protocols, including TCP/IP, DNS, and DHCP.
• Distinguish between different connectivity scenarios and understand how they work (e.g., ADSL, Fibre, MPLS).
• Understand network security and malware/ransomware prevention.
• Install, configure, and troubleshoot third-party applications such as managed Antivirus.
• Be self-motivated and able to work under pressure, both independently and as part of a team.