Office Manager / Clinic Coordinator

Responsibilities

Act as first point of contact with all potential and new patients to guide them through the intake process

Perform check in, check out, and phone reception duties

Schedule initial, follow-up, and maintenance appointments

Verify insurance eligibility

Secure prior authorizations and referrals as needed

Collect copayments and outstanding patient balances

Perform administrative duties such as scanning, filing, and faxing

Collaborate as needed with senior management and clinical staff to ensure smooth administrative functioning of the clinic

Maintain thorough and timely communication with all practitioners regarding both clinical and administrative matters

Track patient progress through course of care and record in relevant tracking systems and software

Build and maintain strong relationships with patients in person, over the phone, and through written communication as a means of support throughout their recovery journey

Qualities

Have a passion for behavioral health and improving the lives of those suffering from mental illness

Be extremely organized and detail-oriented

Be able to manage high stress situations in a calm, cool, collected manner

Have a strong customer service orientation

Be patient, understanding, and empathetic

Have effective communication skills

Have a passion for participating creatively in the ongoing development of a boutique medical practice

Be flexible and adaptable

Have the ability and desire to wear many hats

Requirements

A bachelors degree

1-2 years in healthcare, preferably in behavioral health

Basic knowledge of the healthcare industry including areas such as health insurance, electronic medical records, HIPAA, etc.

Able to work 7:30am-5:30pm Monday through Friday in our Amherst office (Actual hours may be part-time but will fall into this range)