Senior AI & Automation Specialist (Level 3)

Location: Remote – Latin America Preferred
Type of Contract: Full-Time | Permanent Contractor
Salary Range: Market Rates
Language Requirements: Advanced English – written and spoken

Our client is seeking a skilled Senior AI & Automation Specialist (Level 3) with hands-on Claude implementation, AI automation, and production engineering experience to lead AI adoption across multiple MSP environments. You will play a key role in designing, building, deploying, and supporting Claude-powered solutions for MSP partners and their end customers. Your work will directly impact business efficiency by transforming manual, repetitive, and error-prone processes into scalable AI-powered workflows and applications.

Key Responsibilities

• Lead Claude implementations as a repeatable, productized service for MSP partners and their end customers, including discovery, solution design, deployment, documentation, and handoff.
• Meet directly with business and technical stakeholders, conduct discovery and SWOT sessions, identify business problems, and translate requirements into practical AI solutions.
• Design and deploy Claude solutions end to end, including use cases, projects, integrations, governance, security, user enablement, and adoption strategies.
• Build production-ready solutions using Claude Code and the Claude API, including agents, tool use, integrations, prompts, and workflow automation.
• Develop focused micro-SaaS applications that solve specific business problems for MSPs and their customers, moving ideas from concept to functioning solutions quickly.
• Serve as the senior escalation point for complex AI implementations and automation workflows, performing root-cause analysis and implementing permanent solutions.
• Identify automation opportunities, lead projects from scoping through deployment, and advise MSP partners on AI strategy, tool selection, licensing, governance, and long-term technology roadmaps.

Must-Have Qualifications

• Demonstrable hands-on experience building with Claude, with a portfolio item such as a repository, shipped application, live agent, working automation, or micro-SaaS solution that can be reviewed.
• Proven experience using Claude Code to build finished, functioning solutions rather than experimental prototypes.
• Senior-level experience building, troubleshooting, and supporting production automation, including the ability to maintain and improve automations created by others.
• Strong consultative and discovery skills, with the ability to work directly with business owners and stakeholders, ask effective questions, identify root problems, and translate business needs into technical solutions.
• Strong written and spoken English communication skills, with the ability to communicate effectively with engineers, business stakeholders, MSP partners, and end customers.
• Demonstrated ability to work independently, manage competing priorities, investigate unfamiliar technologies, and own projects and technical problems through resolution.
• Strong understanding of AI automation concepts, including workflow design, integrations, agents, prompting, and production support.

Preferred Qualifications

• Experience working in or with MSPs and managing solutions across multiple client environments with varying standards and documentation.
• Hands-on experience with workflow automation platforms such as Rewst, n8n, Make, Zapier, or Power Automate.
• Experience with Microsoft Power Platform, including Power Apps and Power BI.
• Experience with other AI tools and platforms, including ChatGPT, Codex, and OpenAI APIs.
• Experience establishing AI governance, security, supportability, and adoption standards for organizations.
• Experience building and deploying internal AI tools or customer-facing micro-SaaS products.
• Demonstrated ability to evaluate new AI capabilities quickly and translate emerging functionality into practical business applications.