Solutions Engineer

Job Title: Solutions Engineer

Location: Remote – Latin America Preferred 

Type of Contract: Full-Time | Remote

Salary Range: Market Rates

Language Requirements: Professional English (written and verbal)

Our client is seeking a skilled Solutions Engineer with experience in technical pre-sales, enterprise software, and customer solution design to join their growing team. You will play a key role in supporting customers through complex platform evaluations and migrations by delivering technical demonstrations, designing implementation strategies, and partnering with cross-functional teams to ensure successful adoption. Your work will directly impact customer success, product adoption, and the long-term execution of their platform migration strategy.

Key Responsibilities

• Serve as the primary technical point of contact for prospects and customers evaluating or migrating between enterprise compliance platforms.
• Lead technical discovery sessions, deliver customized product demonstrations, and build sandbox environments tailored to customer requirements.
• Design migration approaches that align with customer infrastructure, business objectives, and technical environments.
• Partner closely with Customer Success to support smooth platform migrations and accelerate customer adoption after implementation.
• Configure solutions and perform minor technical changes required for successful implementations.
• Develop and maintain technical documentation, migration guides, and customer-facing resources that support both pre-sales and post-sales activities.
• Collaborate with Product and Engineering teams by sharing customer feedback, identifying migration challenges, and contributing to product roadmap discussions.
• Translate complex technical capabilities into clear business value for both technical and executive stakeholders.

Must-Have Qualifications

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or in a similar technical pre-sales role.
• Strong technical expertise with the ability to demonstrate complex software products, explain configuration details, and address technical questions confidently.
• Experience managing technical relationships with enterprise customers throughout the sales and implementation lifecycle.
• Understanding of enterprise security, compliance, and IT processes.
• Excellent presentation, communication, and storytelling skills with the ability to connect technical solutions to business outcomes.
• Experience creating technical documentation, solution guides, and customer enablement materials.
• Ability to thrive in a fast-paced, evolving environment while collaborating effectively across Sales, Customer Success, Product, and Engineering teams.

Preferred Qualifications

• Experience working with healthcare compliance, governance, risk, or security software solutions.
• Previous involvement in product migrations or enterprise platform transition projects.
• Experience supporting distributed or offshore teams.
• Comfortable working in a growing organization where processes and playbooks continue to evolve.