Customer Success

Customer Success Manager (Entry-Level)
Remote | Full-Time | Flexible Hours
Salary: $20,000 $24,000 USD per year (approx. $2,000/month)

Overview
Were looking for a proactive and people-focused Customer Success Manager to deliver outstanding support and build lasting relationships with users. This is an ideal entry-level opportunity for someone who thrives in dynamic environments, enjoys problem-solving, and is eager to grow within a supportive team.

Key Responsibilities

• Support & Engagement: Provide responsive, empathetic support to users, helping them navigate the platform and solve issues quickly.

• Lead Management: Triage incoming leads from trainers or partners, directing them to the right teams.

• Problem-Solving: Troubleshoot account and technical issues, escalating where necessary.

• Retention & Satisfaction: Use proactive outreach and tailored offers to reduce churn and improve user satisfaction.

• Sales Support: Respond to inbound queries, providing helpful product information to encourage sign-ups or purchases.

• Customer & Sales Operations: Assist with onboarding, pre-sales tasks, basic email support, and reporting for business reviews.

• Community Engagement: Monitor and engage with users through social media channels or groups, answering questions and maintaining a strong brand presence.

• Data & CRM: Maintain accurate and organized customer records using payment platforms and CRM tools.

• Feedback & Insights: Share customer feedback and insights to help improve services and products.

• Process Optimization: Collaborate with internal teams to streamline workflows and enhance the customer journey.

Requirements

• At least 1 year of customer service experience (bonus points for startup or tech experience).

• Strong written and verbal communication skillsempathetic, professional, and clear.

• Comfortable using tools like Google Docs; experience with platforms like Intercom, Stripe, or Iterable is a plus.

• Proactive mindset with strong problem-solving skills.

• Ability to adapt to changing priorities in a fast-paced environment.

• Enthusiasm for technology, health, or fitness is a bonus but not required.

Perks & Benefits

• Remote-first work environment with flexible hours

• Join a supportive, passionate team with growth opportunities

• Make a real impact on the customer experience and company direction

• Occasional in-person meetups (optional based on location)