Job Openings Tier 3 IT Support Technician

About the job Tier 3 IT Support Technician

Location: Remote 

Experience Required: 10+ years
Estimated Salary Range: $3,000 $4,000 USD/month + Full Employment Benefits (Statutory) 

Primary Role

Provide expert-level technical support and infrastructure troubleshooting. Act as the final escalation point for all technical issues that cannot be resolved by Tier 1 or Tier 2 support. This role includes system administration, root-cause analysis, documentation, and driving long-term solutions that improve system reliability and user experience.

Key Responsibilities

  • Resolve the most complex technical issues escalated from Tier 2 and Tier 1 teams

  • Perform advanced diagnostics, root-cause analysis, and long-term resolution planning for system, network, cloud, and security issues

  • Manage and administer Microsoft 365 environments, servers (on-prem and cloud-based), Active Directory, DNS/DHCP, and group policies

  • Monitor system performance and implement improvements to enhance uptime and efficiency

  • Serve as a subject matter expert in infrastructure, networking, and enterprise applications

  • Collaborate with engineering, DevOps, or development teams to resolve issues that impact end users or system integrity

  • Create and maintain technical documentation, including incident reports, SOPs, and infrastructure guides

  • Mentor and support Tier 1 and Tier 2 staff, fostering knowledge sharing and training

  • Lead technical projects or initiatives to improve IT services and infrastructure

Required Skills and Qualifications

  • Exceptional spoken and written English

  • Expert-level proficiency in Microsoft 365, Windows Server, Active Directory, networking protocols, and cloud technologies (Azure or AWS)

  • Experience with virtualization platforms (e.g., Hyper-V, VMware) and remote access tools

  • Deep understanding of network infrastructure, including firewalls, switches, routing, and VPNs

  • Familiarity with scripting and automation (e.g., PowerShell) is highly desirable

  • Strong documentation skills and experience in creating SOPs and incident reports

  • 4+ years of experience in a senior IT support or systems/network administrator role

  • Relevant certifications strongly preferred (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA Security+, etc.)


Or refer someone