Customer Service Representative & Back-Office Administrator

Job Title: Customer Service Representative & Back-Office Administrator
Location: Remote – Mexico or Colombia
Type of Contract: Full-Time | Remote (EOR)
Salary: $1,500 USD/month
Language Requirements: Near-Native English (Spoken & Written) – Required

We are seeking a skilled Customer Service Representative & Back-Office Administrator with experience in customer support, scheduling, and administrative operations to join our growing team. You will play a key role in handling customer interactions, coordinating dumpster rental operations, managing billing activities, and supporting back-office processes for U.S.-based service businesses. Your work will directly impact customer satisfaction, operational efficiency, and revenue retention across client accounts.

Key Responsibilities

• Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses.
• Create, update, and manage customer orders within Docket and other operational platforms.
• Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution.
• Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy.
• Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot.
• Resolve routine customer inquiries independently while escalating complex issues appropriately.
• Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality.

Must-Have Qualifications

• English fluency with clear verbal communication skills and a professional phone presence.
• Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours.
• Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination.
• Strong technical aptitude with the ability to quickly learn and navigate new software platforms.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
• Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer.

Preferred Qualifications

• Experience using Docket, JustCall, HubSpot, or GoHighLevel.
• Previous experience in logistics, dispatch, scheduling, field services, transportation, waste management, or home services industries.
• Bilingual English and Spanish.
• Experience supporting U.S.-based customers and service-oriented businesses.

Schedule

• Full-time, Monday through Friday.
• You will work a set eight-hour shift within a coverage window of 7:00 AM to 5:00 PM Central; this seat's shift is approximately 8:00 AM to 5:00 PM Central
• Consistent attendance and punctuality are required to ensure live client coverage during business hours.

What Success Looks Like

• Customer calls are answered promptly, professionally, and with a positive attitude.
• Orders are entered accurately and completed correctly the first time.
• Scheduling and dispatch activities run smoothly with minimal errors.
• Billing records remain accurate and current.
• Sales leads are consistently followed up on and documented.
• Processes are executed reliably, consistently, and with a strong sense of ownership.