Customer Success Manager

Job Title: Customer Success Manager – Audit Manager

Location: Remote - Latin America

Type of Contract: Contractor | Full-Time

Salary Range: Market Rates

Language Requirements: Professional English

Our client is seeking a skilled Customer Success Manager with experience in healthcare claims, coding audits, or billing compliance to join their growing team. You will serve as the primary relationship owner for a portfolio of Audit Manager clients, driving product adoption, retention, and long-term customer success. Your work will directly impact client satisfaction, compliance outcomes, and the continued growth of their customer base.

Key Responsibilities

• Manage a portfolio of Audit Manager clients as the primary point of contact, ensuring a high-quality customer experience.
• Drive proactive client engagement to increase product adoption, utilization, and long-term retention.
• Leverage healthcare claims, coding audit, or billing expertise to guide clients through best practices and product workflows.
• Monitor customer health metrics and proactively address engagement or satisfaction concerns before they become risks.
• Identify expansion opportunities and collaborate with the Sales team while maintaining a customer success focus.
• Partner with Finance to resolve payment issues, account escalations, and billing-related concerns.
• Work closely with Product and Support teams to advocate for customer needs and contribute to continuous process improvements.

Must-Have Qualifications

• 2+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role.
• Experience in healthcare claims, coding audits, healthcare billing, or related compliance functions.
• Excellent relationship-building and communication skills with a customer-first approach.
• Strong organizational skills with the ability to successfully manage a high-volume portfolio of accounts.
• Goal-oriented mindset with a focus on customer retention and satisfaction.
• Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Experience working in a SaaS or subscription-based software environment.
• Familiarity with healthcare compliance programs and auditing workflows.
• Experience identifying customer growth opportunities while maintaining a consultative, customer-centric approach.

About Our Client

Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs. By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance.