System Administrator EA-1262

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: System Administrator

Location: Bonn, Germany

Field: Defence

Type: Full-time/on-site

Role Overview

The System Administrator supports secure IT operations within a highly classified, security-critical environment. The role focuses on the operation, monitoring, and administration of IT and communication systems that require an elevated level of information security.
The position is part of a 24/7 shift-based operations model and contributes to the reliable delivery of mission-critical IT services.

Key Responsibilities

IT Operations & Infrastructure Management

• Installation, configuration, commissioning, administration, and monitoring of IT and communication service infrastructures in compliance with current security requirements
• Participation in service-specific projects and continuous operational improvements
• Transfer of service-specific technical knowledge within the assigned area of responsibility

Monitoring, Availability & Capacity Management

• Monitoring availability, performance, and threshold values of IT services and resources to ensure compliance with defined Service Level Agreements (SLAs)
• Continuous monitoring of client and server environments

Incident & Service Management

• Processing of incidents, service requests, and change requests in accordance with defined service levels
• Handling user inquiries via telephone related to hardware, operating systems, applications, and networks (systems and client environments)
• Analysis and resolution of fault reports, including diagnosis of affected components and initiation of corrective measures

Shift Operations

• Active participation in a 24/7 shift operation to ensure uninterrupted service availability in a classified IT environment

Qualifications & Experience

Education

• Completed vocational training as an IT Specialist for System Integration or IT Systems Electronics Technician, or comparable qualification

Professional Experience

• At least 2 years of experience in monitoring client and server environments
• At least 2 years of experience in 1st and/or 2nd level IT support
• Minimum 1 year of experience working in a shift-based operational environment

Language Skills

• German language proficiency at C1 level according to CEFR

Soft Skills & Personal Competencies

• Strong teamwork and collaboration skills
• Professional conduct and appropriate interpersonal behavior
• Clear and confident communication skills
• Independent working style combined with strong problem-solving abilities

Additional Requirements

• Valid advanced security clearance (Level SÜ3 or equivalent) is mandatory
• No remote work option; full on-site presence required
• Willingness to work exclusively in a shift-based operational model

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.