Senior Service Manager – Enterprise Mobility & IT Service Operations EA-1324

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior Service Manager – Enterprise Mobility & IT Service Operations

Location: Meckenheim, Munich (One person will be hired for each location)

Field: Defence

Type: Full-time/60% Remote

Senior Service Manager – Enterprise Mobility & IT Service Operations

Position Overview

The role is responsible for managing and continuously improving enterprise mobility and end-to-end IT service operations within a complex and security-sensitive IT environment. The position supports the full lifecycle of IT services, including service definition, implementation, operation, optimization, and service transition activities.

The focus is on ensuring stable and high-quality delivery of mobile communication, application management, and digital workplace services while coordinating stakeholders, vendors, service providers, and technical teams across the operational service chain.

Key Responsibilities

Service Lifecycle Management

• Support the planning, implementation, operation, continuous improvement, and potential decommissioning of IT services and service functions
• Ensure compliance with agreed service levels, operational standards, and contractual obligations
• Manage and optimize service delivery processes to ensure high service quality and customer satisfaction
• Coordinate operational and technical activities across service providers, technical teams, and stakeholders
• Support escalation management and resolution of operational issues

Operational & Stakeholder Coordination

• Coordinate agile and project-based activities within cross-functional service and operations teams
• Act as a central communication interface between customers, operations teams, vendors, manufacturers, and service providers
• Organize and facilitate workshops, roadmap meetings, operational reviews, and coordination sessions
• Support procurement coordination, vendor management, and operational planning activities
• Prepare reports, analyses, presentations, and service-related documentation
• Support service transition and change management activities

Project & Service Improvement Activities

• Support project planning, tracking, prioritization, and coordination of operational activities
• Contribute to continuous improvement initiatives for service operations and delivery processes
• Coordinate reporting activities, KPI tracking, and service performance evaluations
• Assist in technical and operational concept creation, evaluations, and implementation planning
• Support quality assurance and operational governance activities

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Informatics, or a related field; alternatively equivalent professional IT experience
• Several years of experience in IT service management or enterprise IT operations
• Experience with ITIL-based service management methodologies
• Experience in agile coordination, Product Owner activities, or project management
• Practical experience managing complex IT service environments and operational processes
• Strong stakeholder management and communication skills
• Experience coordinating vendors, suppliers, and cross-functional technical teams
• Strong analytical, organizational, and problem-solving skills
• Experience with reporting, operational governance, and service lifecycle management
• Knowledge of project management methodologies and agile frameworks
• Proficiency with MS Office applications such as Excel, PowerPoint, Outlook, Word, and Visio
• Very good German language skills and good English communication skills

Preferred Qualifications

• ITIL Foundation certification or equivalent service management certification
• Experience in enterprise mobility management or application management environments
• Experience with operational service delivery and lifecycle coordination
• Experience in procurement support, vendor coordination, and service transition processes
• Knowledge of reporting, service-level management, and operational KPI tracking
• Experience working in structured and compliance-driven enterprise environments

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.