Senior System Administrator EA-1266

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator

Location: Bonn, Munich ( One candidate will be hired for each location)

Field: Defence

Type: Full-time/40% Remote

Focus: 2nd Level Support for VS-NfD-approved VPN Solutions

Role Overview

The Senior System Administrator (P7) operates within a security-critical IT service environment, providing 2nd Level support for VPN solutions approved up to the classification level VS-NfD.
The role focuses on independent fault analysis and resolution via remote access, with a primary emphasis on secure VPN hardware components and optional support of corresponding software solutions.

Project / Operational Environment

• Operation of security-approved VPN infrastructures for governmental and security-sensitive customers.
• Support of VPN solutions classified up to VS-NfD, including dedicated hardware and software components.
• Integration into a multi-site service organization with structured team responsibilities.
• Assignment within a specialized team responsible for the support of VPN hardware products.
• Partial remote work capability combined with on-site presence as required.

Key Responsibilities

2nd Level Incident Support

• Independent, telephone-based handling of incoming incidents within the 2nd Level Support framework.
• Troubleshooting and resolution of VPN-related incidents in both customer and internal operational environments.
• Remote diagnostics and fault isolation using secure remote maintenance tools.

VPN Operations & Administration

• Operation, administration, and troubleshooting of VPN solutions in compliance with applicable security regulations.
• Support of VPN hardware components as well as associated secure connectivity software.
• Installation and configuration of VPN systems in accordance with defined security policies and technical standards.

Change & Service Management Support

• Support in the planning, evaluation, and implementation of changes to IT services.
• Participation in structured change processes to ensure service stability and compliance.
• Contribution to service operation activities following ITIL principles.

Testing, Quality & Documentation

• Participation in test and quality assurance activities in the role of tester.
• Validation of VPN solutions after changes, updates, or configuration adjustments.
• Maintenance, review, and continuous improvement of technical documentation.

Required Qualifications & Skills

Professional Qualifications

• Completed vocational training in an IT-related profession.
• Minimum 2 years of professional experience in an IT operations environment.
• Proven experience in Service Operations within a delivery organization.

Technical Experience

• At least 2 years of experience in:
• 2nd Level Incident Management
• Operation, administration, or troubleshooting of VPN solutions
• Administration in Windows operating system environments
• Experience working in accordance with ITIL processes (ITIL Foundation knowledge or equivalent).

Language Skills (CEFR)

• German: C1
• English: B1

Soft Skills

• Strong team orientation and cooperative working style.
• Professional conduct and appropriate interpersonal communication.
• Clear and structured verbal expression, especially in customer-facing situations.
• Ability to work independently and responsibly in security-critical environments.

Special Requirements

• Valid security clearance (SÜ1) or eligibility to obtain one.
• Willingness to travel nationally (approx. 20%).
• Flexibility to work at different locations within Germany if required.
• Remote work share: approx. 40%.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.