Projekt – IT Supporter Workplace Retail

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Workload: 100%
Start: April 1, 2026, or possibly earlier
End: October 31, 2026, with the option to extend
Location: Lucerne, on-site, no remote work
Client segment: Retail
Applications from outside Switzerland: The candidate must hold an EU passport or be a citizen of a Schengen country (dual citizenship is acceptable); candidates from non-Schengen countries with a work permit for Germany, Austria, etc., are not eligible


Responsibilities:

Process support requests and provide assistance for hardware, software, and networks
Analyze and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
Escalate complex cases to other departments and update ITSM documentation
Assist with onboarding and offboarding, including setting up user accounts and devices
Support IT projects


Requirements/Skills:

Experience in a similar IT support role
Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networks
Experience as an IT support specialist in retail
Familiarity with ITIL processes and ticketing systems
A proactive and service-oriented approach to work
Ability to work independently
Very good German language skills; English skills are a plus