Associate IT Expert EA-1349

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Associate IT Expert

Location: Meckenheim, Germany

Field: Defence

Type: Full-time/60% Remote

Project / Service Overview

The role is part of a Digital Workplace service area focused on mobile communication services. The service includes the procurement and provisioning of mobile devices, tablets, accessories, and mobile contracts, including SIM cards. It also includes follow-up processing of monthly mobile base fees and connection charges from carriers, as well as the administration of mobile framework agreements with carriers.

The position supports the delivery of mobile communication services in a large-scale mobile environment with approximately 200,000 mobile connections. The role requires close collaboration with customers, users, carriers, suppliers, and service providers. A strong customer and service-oriented mindset is essential.

Responsibilities

The Associate IT Expert will be responsible for the following tasks:

• Procure and provide mobile devices, tablets, and accessories according to defined requirements.
• Initiate and monitor provisioning processes for mobile communication services.
• Manage the return, maintenance, care, and storage of mobile devices.
• Ensure timely delivery of devices and accessories.
• Record and document delivery, provisioning, and service activities.
• Coordinate delivery processes for hardware and accessories with mobile carriers and suppliers.
• Maintain intensive communication with customers, users, carriers, and service providers.
• Support mobile contract and SIM card-related service processes.
• Perform online activation and dispatch of SIM cards.
• Support the operational delivery of mobile communication services.
• Maintain accurate documentation of orders, devices, SIM cards, and service-related activities.
• Ensure service-oriented handling of user and customer requests.
• Support smooth cooperation between internal stakeholders, carriers, and external providers.

Required Qualifications

• Relevant experience in an IT-supported order management environment.
• Understanding of mobile communication services, mobile devices, SIM cards, carriers, and provisioning processes is desirable.
• Ability to work with IT-based ordering, tracking, documentation, or service management systems.
• Strong service orientation and willingness to work in a user-facing environment.
• Structured and reliable approach to operational order processing and documentation.

Required Professional Experience

The candidate should have:

• At least 3 years of professional experience in IT-supported order management.
• Experience in ordering, provisioning, tracking, documenting, or coordinating IT or telecommunication services.
• Experience working with mobile devices, accessories, SIM cards, carriers, or service providers is an advantage.
• Experience communicating with customers, users, suppliers, and external service providers.
• Experience ensuring timely delivery and accurate documentation of ordered products or services.
• Experience working in structured service processes and operational support environments.

Language Requirements

• German: C1 level according to CEFR.

Proof of language skills may be provided through a CV, certificate, reference, self-declaration, or equivalent evidence. Native German speakers are exempt from providing separate proof.

Project Reference Requirements

If project references are required, they should include:

• Industry
• Project title
• Short project description
• Duration of the candidate's assignment
• Detailed description of the candidate's responsibilities and activities in the project

Required Soft Skills

The candidate should demonstrate:

• Strong teamwork and collaboration skills.
• Professional and appropriate communication style.
• Clear and confident verbal expression.
• Strong customer and service orientation.
• Reliable, accurate, and structured working style.
• Ability to coordinate with multiple stakeholders.
• Ability to handle operational tasks independently.
• Strong sense of responsibility in documentation and process compliance.
• Friendly and solution-oriented behavior when dealing with users, customers, carriers, and service providers.

Special Requirements

• Willingness to undergo applicable security-related checks if required.
• Candidate profiles must include nationality information.
• Applicable security-related country list requirements must be observed where relevant.

Additional Information

The expected remote work share is approximately 60% on average

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.