Senior Service Manager – Data Centre Infrastructure Services EA-1369

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI).

In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position: Senior Service Manager – Data Centre Infrastructure Services

Location: Bonn, Leipzig, Munich  (You can choose one of these locations to work from)

Field: Defence

Type: Full-time/40–80% remote

Project Environment

The role is responsible for ordering, provisioning and operating infrastructure services, with a particular focus on server operations and data centre infrastructure.

The Senior Service Manager coordinates IT infrastructure requirements with projects, supports procurement activities, prepares service and hardware catalogues, and plans hardware-refresh initiatives through to formal acceptance by the responsible service owner.

The position carries end-to-end responsibility for assigned services or service components. It coordinates internal delivery teams and external suppliers of hardware, software and maintenance services, monitors service quality and initiates corrective actions where delivery deviates from agreed requirements.

The role also covers change management, incident and escalation management, special customer configurations, service automation and management reporting.

Responsibilities

• Assume end-to-end responsibility for assigned infrastructure services or service components.
• Ensure contractual fulfilment and reliable delivery of the services under responsibility.
• Coordinate all internal teams and external suppliers required for service delivery.
• Manage suppliers of hardware, software, infrastructure and maintenance services.
• Identify deviations in service performance and initiate appropriate corrective measures.
• Coordinate IT infrastructure requirements with projects, customers and service owners.
• Translate technical and operational requirements into service requests and procurement packages.
• Prepare service catalogues, shopping baskets and procurement-related documentation.
• Support procurement processes from initial request through delivery and acceptance.
• Plan and coordinate hardware-refresh and infrastructure-modernisation projects.
• Prepare refresh schedules, replacement plans, migration activities and acceptance procedures.
• Coordinate the installation, configuration and handover of server and data centre infrastructure.
• Ensure formal acceptance of delivered services and infrastructure components.
• Create, plan and coordinate changes throughout the complete change lifecycle.
• Monitor change implementation, dependencies, risks, approvals and completion status.
• Ensure that changes are documented, controlled and aligned with service-management processes.
• Manage incidents and escalations within the assigned functional area.
• Coordinate technical and organisational resolution activities involving multiple teams and suppliers.
• Support root-cause analysis and the implementation of sustainable corrective actions.
• Coordinate special configurations and non-standard infrastructure requirements with customers.
• Evaluate the operational, commercial and security implications of special configurations.
• Contribute to service-automation and process-improvement initiatives.
• Support financial planning for the assigned services.
• Initiate newly commissioned services and additional service components.
• Monitor service-related costs, budgets, procurements and financial commitments.
• Collect, analyse and prepare operational and commercial service data.
• Provide data for contractually agreed customer reports.
• Coordinate reporting activities with service-delivery and technical teams.
• Analyse internal reporting data and derive service-improvement measures.
• Prepare status reports, service-performance reports and management briefings.
• Report service status, risks, incidents, changes and financial developments to senior management.
• Maintain service documentation, acceptance records, change records and governance information.

Required Qualifications

The candidate must meet one of the following qualification routes:

• Bachelor's degree in an IT-related discipline.
• Recognised vocational qualification in an IT profession.
• Alternatively, at least ten years of professional experience in an IT environment, preferably in IT operations or project management.

The following additional qualifications are required:

• Valid ITIL Foundation certification, version 3 or 4.
• Demonstrable experience with Scrum and agile working methods.
• Experience as a Scrum Master, Product Owner, developer-team member or in a comparable agile role.
• German language skills at CEFR C1 level.
• English language skills at CEFR B1 level or higher.

Required Professional Experience

The candidate should have:

• At least seven years of experience in planning, procuring and implementing data centre infrastructure.
• At least seven years of experience with server operations and server hardware components.
• At least seven years of experience in IT service management and the management of infrastructure services.
• At least five years of experience managing large projects with a duration of more than one year and teams of at least 20 project members.
• At least seven years of experience in infrastructure operations and the procurement of infrastructure components.
• At least three years of experience working within complex organisations with more than 5,000 employees.
• At least three years of experience applying agile working methods.
• At least two years of experience using SAP throughout the complete procurement process, from shopping-basket creation to service acceptance.
• At least two years of experience with security-sensitive operational procedures and protected information.
• At least two years of experience with public-sector procedures or similarly regulated governmental environments.

Required Technical and Service-Management Skills

• IT service management
• ITIL processes
• Infrastructure service management
• Data centre operations
• Server operations
• Server hardware
• Infrastructure procurement
• Hardware lifecycle management
• Hardware refresh planning
• Service delivery management
• Supplier and vendor management
• Contract fulfilment
• Service-level monitoring
• Incident management
• Escalation management
• Change management
• Change lifecycle coordination
• Service acceptance
• Service reporting
• Financial planning
• Cost and budget monitoring
• SAP procurement processes
• Customer requirements management
• Service automation
• Risk and dependency management
• Technical and management reporting

Procurement and SAP Experience

The candidate must have practical experience using SAP across the full procurement lifecycle, including:

• Creation of shopping baskets
• Initiation of procurement requests
• Coordination of approvals
• Tracking of purchase and delivery processes
• Verification of delivered goods and services
• Confirmation of service performance
• Formal acceptance of services
• Coordination with procurement, finance and service owners

Project-Management Experience

The candidate should be able to demonstrate experience managing major infrastructure or service projects involving:

• Project durations exceeding one year
• At least 20 project participants
• Multiple internal teams
• External suppliers and service providers
• Complex technical and organisational dependencies
• Budget, schedule and resource monitoring
• Management-level reporting
• Operational handover and service acceptance

Security and Regulatory Experience

The position requires a strong understanding of security-sensitive operational processes.

Relevant experience should include:

• Handling protected or restricted information
• Working within defined security classifications
• Following formal access, approval and documentation procedures
• Coordinating changes and incidents in regulated environments
• Maintaining traceability and audit-ready evidence
• Working in public-sector, defence or similarly controlled environments

Personal Competencies

• Strong teamwork and collaboration skills.
• Professional and appropriate conduct.
• Clear and confident verbal and written communication.
• Ability to coordinate technical and non-technical stakeholders.
• Strong ownership and accountability.
• Structured and reliable working style.
• Strong analytical and problem-solving skills.
• Ability to manage incidents and escalations calmly.
• Commercial and service-oriented mindset.
• Ability to identify service deviations and initiate corrective measures.
• Confidence when communicating with customers, suppliers and management.
• Ability to work effectively in large and complex organisational structures.

Working Conditions

• Approximately 40–80% of the work may be performed remotely, depending on project and operational requirements.
• Business travel of up to 10% of working time may be required.
• Travel may be undertaken by private car, rental vehicle, train or public transport in accordance with the applicable travel policy.
• Candidate profiles must include nationality information.
• Applicable security-related nationality and country restrictions must be observed.
• Eligibility for deployment in a security-sensitive environment must be confirmed before assignment.

Application and Evidence Requirements

Applications should include a detailed CV and relevant project references.

Project references should contain:

• Industry
• Project title
• Brief project description
• Duration of the candidate's assignment
• Detailed description of responsibilities and activities
• Size and duration of the project
• Number of project participants
• Infrastructure and server environment
• Service-management responsibilities
• Procurement and SAP activities
• Change, incident and escalation-management tasks
• Security and regulatory context
• Customer, supplier and management interfaces

Where time-limited certificates are submitted, they must remain valid at the time of application. Equivalent evidence may be accepted where comparability to the required qualification can be demonstrated.

What we offer:

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.

Note:

• Travel expenses for on-site interviews are covered by the candidates themselves