Senior System Administrator EA-1268

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator

Location: Bonn, Munich ( One candidate will be hired for each location)

Field: Defence

Type: Full-time/40% Remote

Job Description – 2nd Level IT Support Specialist

Focus: VS-NfD-Approved VPN Solutions

Role Overview

The 2nd Level IT Support Specialist works in a security-sensitive IT service environment and is responsible for supporting VPN solutions approved up to the classification level VS-NfD.
The role focuses on the independent, telephone-based handling of incidents via remote access, with a primary emphasis on secure VPN hardware components and optional support of related VPN software solutions.

Project / Operational Environment

• Operation and support of security-approved VPN infrastructures for sensitive and regulated customer environments.
• Assignment within a specialized support team responsible for VPN hardware products.
• Integration into a multi-team service organization distributed across several locations within Germany.
• Primary work locations within Germany with limited travel to other sites if required.
• Hybrid working model with approximately 40% remote work.

Key Responsibilities

2nd Level Incident Support

• Independent, telephone-based processing of incoming incidents within the 2nd Level Support framework.
• Troubleshooting and resolution of VPN-related incidents in both customer and internal operational environments.
• Remote diagnostics, fault analysis, and resolution using secure remote maintenance tools.

VPN Operations & Administration

• Operation, administration, and troubleshooting of VPN solutions in compliance with applicable security requirements.
• Primary support of VPN hardware components and optional support of associated VPN software solutions.
• Installation and configuration of VPN systems in accordance with defined security policies and technical standards.

Change, Test & Quality Support

• Support in the planning, evaluation, and implementation of changes to IT services.
• Participation in test and quality assurance activities in the role of tester.
• Validation of system functionality after changes or updates.

Documentation & Knowledge Management

• Creation, maintenance, and continuous improvement of technical documentation.
• Contribution to structured knowledge transfer within the support team.

Required Qualifications

Education & Professional Background

• Completed vocational training in an IT-related profession.
• At least 2 years of professional experience in an IT environment.

Professional Experience

• Minimum 2 years of experience in:
• Service Operations (administration and support of IT and communication services)
• 2nd Level Incident Management
• Operation, administration, or troubleshooting of VPN solutions
• Administration in Windows operating system environments
• Experience working according to ITIL processes (ITIL Foundation knowledge or equivalent).

Language Skills (CEFR)

• German: C1
• English: B1

Soft Skills

• Strong team orientation and cooperative working style.
• Professional conduct and appropriate interpersonal behavior.
• Clear and confident verbal communication skills.
• Independent, structured, and solution-oriented working approach.

Special Requirements

• Valid security clearance (SÜ1) or eligibility to obtain one.
• Willingness to travel nationally (approx. 20%).
• Flexibility to work at different locations within Germany if required.
• High reliability and discretion due to the security-sensitive operational environment.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.