In-House Sales Engineer (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: In-House Sales Engineer

Location: Munich, Germany

Field: Automotive

Type: Full-time

Tasks:
We are seeking an Inside Sales Engineer (m/f/d) for our client's Munich office.
The successful candidate (m/f/d) will be responsible for the following tasks and duties.

• Overall responsibility for commercial order processing, including
  quotation preparation, order management, delivery coordination, and invoicing (including, for example, provisions, bonuses, and commissions).
• Ensuring contractually defined delivery dates are met through consistent deadline monitoring, early risk identification, and structured coordination and implementation of appropriate
  measures with production, functional departments, and customers.
• Active monitoring, analysis, and management of sales-related KPIs, e.g., revenue, accounts receivable, inventory, and delivery performance.
• Preparation of status reports, forecasts, and presentations for internal and external stakeholders.
• Independent management of escalation and receivables processes, including resolution of clarification cases and coordination with internal and external contacts.
• Full responsibility for the entire logistics complaint process, including
  assessment, initiation, coordination, and follow-up of all necessary measures.
• Assisting with the technical analysis and handling of complaints and
  warranty claims.
• Acquiring orders and conducting sales meetings while taking into account economic and legal conditions; assisting with technical
  customer inquiries by applying in-depth product knowledge.

Requirements:

• Ability to work independently, coordination and teamwork skills, assertiveness
• Ability to integrate into a team
• High sense of responsibility, ability to handle stress, and organizational skills
  Vocational Training
• Business training (minimum: vocational training)
  or Technical training (minimum: vocational training)
  Degree
• Technical degree (minimum bachelor's program)
  or Industrial engineering (minimum bachelor's program)
  or Business administration (minimum bachelor's program)
  IT
• SAP (minimum detailed specialized knowledge)
  Language skills
• German (minimum business fluent)
• English (minimum business fluent)
  Professional experience
• Several years of professional experience in international B2B sales / inside sales,
• ideally in the industrial, automotive, or rail vehicle sector
  Skills
• Very good knowledge of quotation calculation, pricing, and contract drafting, taking into account economic and legal frameworks
• Experience in commercial project and order processing (quotations, orders, delivery coordination, invoicing, bonus and commission models)
• Proficiency in managing delivery schedules, risk assessment, and interface management with production, logistics, and external/internal service providers
• Experience in escalation, accounts receivable, and complaint management, ideally including warranty claims
  Additional Qualifications
• Basic technical understanding to assess technical customer inquiries and provide expert support for complaints

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.