Senior System Administrator (2nd Level Support – VPN) EA-1317

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator (2nd Level Support – VPN)

Location: Bonn, Germany

Field: Defence

Type: Full-time/on-site

Role Overview

The Senior System Administrator is responsible for providing advanced 2nd Level support for secure VPN solutions within a high-security IT environment. The role focuses on incident handling, troubleshooting, system administration, and ensuring the stability and reliability of IT communication services.

Key Responsibilities

• Independently handle incoming incidents via phone and remote access in a 2nd Level Support environment
• Troubleshoot and resolve issues related to secure VPN solutions in both internal and customer environments
• Support the planning, evaluation, and implementation of IT service changes
• Contribute to testing and quality assurance activities as part of the service lifecycle
• Install and configure VPN solutions in compliance with defined security standards
• Maintain, update, and enhance technical documentation
• Collaborate with cross-functional teams to ensure service stability and performance

Qualifications

• Completed vocational training in an IT-related field (e.g., system integration or application development) or equivalent qualification
• Minimum of 4 years of professional experience in IT environments

Professional Experience

• At least 4 years of experience in service operations, including administration and support of IT and communication services
• Minimum 2 years of experience in incident management within a 2nd Level Support environment
• At least 2 years of experience in operation, administration, or troubleshooting of VPN solutions
• Experience in Windows operating system administration

Technical Skills

• Strong understanding of VPN technologies and secure communication systems
• Knowledge of ITIL processes (ITIL Foundation or equivalent)
• Experience with troubleshooting, remote support, and system administration
• Familiarity with IT service management and structured support environments

Language Requirements

• German: C1 level
• English: B1 level

Key Competencies

• Strong problem-solving and analytical skills
• Professional communication and customer-oriented mindset
• Ability to work independently and in a structured manner
• Team-oriented approach with good interpersonal skills

Additional Information

• Willingness to travel within the country as required
• Hybrid working model with approximately 40% remote work after onboarding
• Ability to work in security-sensitive environments (background checks may be required)

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.