Development Engineer Complaints Management (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Development Engineer Complaints Management

Location: Munich, Germany

Field: Automotive

Type: Full-time

Tasks:
We are looking for a Development Engineer

The job holder (m/f/d) is responsible for the following tasks and activities.

• Independent handling of customer complaints in cooperation with the
• Development, Testing, Quality, and Project Management departments
• Analysis of complex technical issues and coordination of measures for sustainable problem solving with a focus on brake discs, brake pads, actuators, and brake control.
• Moderation of interdisciplinary 8D teams for structured problem solving
• Field series support: Technical product handling and troubleshooting
• Creation of customer documentation, including 8D reports, test specifications, and detailed work instructions
• Series support for production sites worldwide
• Conducting assessments, coordination meetings, and presentations of investigation results on site at the customer's premises
• Technical support for the complaints team at the Budapest site
• Close cooperation with the quality and development teams at the Berlin, Krakow, and Pamplona sites
  

Requirements:

• Bachelor's degree in Vehicle Engineering or Mechanical Engineering.
• MS Office, at least basic knowledge of detailed functions
• Good knowledge of CAD, FEM
• Fluency in German and English
• Experience in the field of brake pad, brake disc, and actuator development and applications desirable
• Very good knowledge of design, materials technology, and mechanics of
  machine elements
• In-depth knowledge of the application of quality management 8D methods such as Ishikawa/ Fishborn diagrams, risk analysis, the 5 Whys method, and root cause analysis (RCA)
• Additional qualifications in statistics (e.g., Sig Sigma black belt desirable)
• Good communication skills in cross-departmental collaboration
• Independent working style, coordination and integration skills, assertiveness
• Ability to integrate into a team
• High level of responsibility, resilience, and organizational skills
• Stress resistance when faced with a high workload

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.