Project – IT First Level (4 languages) – Zurich

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI).

In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Project – IT First Level (4 languages) – Zurich
Workload: 100%
Start: 6 July 2026
End: 31 December 2027
Location: Zurich, on-site induction, then 1–2 days per week remotely
Client sector: Insurance
Candidate's place of residence: Ideally, the candidate already lives in Switzerland or is willing to rent accommodation in Zurich
Applications from outside Switzerland: The candidate must hold an EU passport or be a national of a Schengen country; dual nationality is also acceptable (nationality from outside the Schengen area with a work permit for Germany, Austria, etc. is not permitted)

Tasks:

• Receiving and handling incidents and enquiries in German, French,
• Italian and English via our internal IT Service Desk
• Supporting our internal clients with all IT support matters
• Processing and resolving tickets in accordance with our ITIL-based process framework; involving 2nd-level support where necessary
• Application support for various internal systems
• Maintaining and expanding our knowledge management database by adding relevant articles

Requirements:

• Experience as a first-level support specialist
• Enjoyment of customer contact via telephone and email
• A communicative and confident personality with a high degree of initiative
• A solution-oriented and independent approach to work
• Strong digital aptitude and very good knowledge of standard Microsoft products

Required IT skills:

• MS O365 – Professional – up to 5 years' experience
• Windows 11, Intune – Professional – up to 5 years' experience
• Application support – Professional – up to 5 years' experience
• ITSM tool, ServiceNow – Professional – up to 5 years' experience
• Hardware expertise: Laptops, printers – Junior – up to 3 years' experience
• Entra ID – Junior – up to 3 years' experience
• MS Azure – Junior – up to 3 years' experience
• AI, Copilot – Junior – up to 3 years' experience
• Network, Zscaler – Junior – up to 3 years' experience

Required language skills:

• German – Fluent
• French – Fluent
• English – Good
• Italian – Good
• 
  

Required shift work:

• Shift 1: 07:15 – 11:30, 12:15 – 16:30
• Shift 2: 07:45 – 12:15, 13:00 – 17:00
• Shift 3: 08:45 – 12:15, 13:00 – 18:00