Customer Care Manager

Customer Care Manager

Salary: PKR 100,000 – 150,000
Gender Preference: Open
Experience: Minimum 5 years (2+ years in a managerial role preferred)
Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000
Office Timing: 9AM to 6M Monday To Saturday

Key Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

• Bachelor's degree in Business Administration or a related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

• Competitive salary package.
• Performance-based growth opportunities.
• Professional and collaborative work environment.
• Career development opportunities.