About the job CRM Business Analyst - Software Configuration
Job Summary:
We are seeking an experienced and motivated CRM Sales Functional Consultant to join our team. The ideal candidate will have a strong understanding of CRM systems and sales processes, with a proven track record of implementing and optimizing CRM solutions to enhance business operations and drive sales growth.
Key Responsibilities:
- Analyze and understand business requirements related to CRM and sales processes.
- Design, configure, and implement CRM solutions to meet business needs and objectives.
- Provide functional expertise and recommendations regarding CRM best practices and industry trends.
- Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure seamless integration and functionality of CRM systems.
- Conduct training sessions and workshops for end-users to enhance their understanding and utilization of CRM tools.
- Monitor and evaluate the performance of CRM systems, identifying areas for improvement and optimization.
- Troubleshoot and resolve any issues related to CRM functionality and performance.
- Develop and maintain documentation, including process flows, system configurations, and user guides.
- Stay current with the latest CRM technologies, updates, and industry trends.
Qualifications:
- Proven experience as a CRM Functional Consultant, with a focus on sales processes.
- Strong knowledge of CRM systems
- Experience in configuring and customizing CRM solutions to meet specific business needs.
- Excellent understanding of sales processes and best practices.
- Excellent communication and interpersonal skills.