Onboarding / Client Support Supervisor

Client Support Team Lead / Client Relations Manager

Role Overview
We are seeking an experienced Client Support Team Lead to manage and support key client relationships, with a primary focus on client/property owner support rather than end-customer support. This role involves leading a team of communication or guest relations agents, ensuring service excellence, operational efficiency, and adherence to brand standards.

Key Responsibilities

• Serve as the main point of contact for assigned clients

• Build and maintain strong, long-term client relationships

• Handle and resolve client escalations in a professional and timely manner

• Supervise, train, coach, and motivate a team of communication or guest relations agents

• Ensure team adherence to brand tone, service standards, and operational workflows

• Monitor individual and team performance to ensure consistent high-quality output

• Manage task allocation, workload distribution, and daily workflows

• Identify performance gaps and implement process improvements

• Ensure accuracy, attention to detail, and compliance with internal standards

Qualifications & Experience

• Proven experience in client support, client management, or key account management

• Strong background in managing and nurturing client relationships

• Demonstrated experience in team leadership and supervision

• Ability to manage workflows, KPIs, and service performance

• Excellent communication, organization, and problem-solving skills

• High attention to detail and commitment to service quality

Additional Requirements

• Arabic language skills preferred but not required

• Ability to work in shift-based schedules

Working Hours

• Shift-based role

• 48 hours per week

• 5 working days, with flexibility to work a 6th day when required