Job Openings Head of Operations

About the job Head of Operations

NAMED COLLECTIVE

NAMED COLLECTIVE was launched with a clear mission: to redefine streetwear for a new generation. A brand, a community, a revolution call it what you want - just make sure you dont sleep on it.

Were a community before brand - dialogue, innovation, and genuine connection are the essence of NAMED COLLECTIVE. Together with our fiercely supportive community, were co-creating streetwear for today and the future - a guiding light for those who refuse to blend in.

NAMED COLLECTIVE has over 1.5m highly engaged community members and customers on our socials and has already generated profitable 15x growth over the past 4 years. Were only scratching the surface of whats possible for the brand internationally, with 35% of sales in the UK, 35% in the USA and 30% across the rest of the world from our one eCommerce store.


FOR THE COLLECTIVE

  • Competitive salary;

  • Generous team discount;

  • Best friend + family discount;

  • 32 days holiday (inc bank holidays);

  • Birthday day off & gift;

  • 1 day per week work from home;

  • Flexible working hours;

  • EAP with Virtual GP;

  • Summer + Winter team parties;

  • Regular team socials;

  • Modern studio workspace with free snacks and refreshments;

  • Pension scheme.


WHO R U?

  • GLOBAL OPERATIONS EXPERT: You bring deep knowledge of international logistics, compliance, and the nuances of managing global supply chains.

  • CUSTOMER-CENTRIC LEADER: Youre passionate about creating seamless, world-class customer experiences and building long-term loyalty.

  • RESULTS-DRIVEN: You thrive on optimising processes, managing KPIs, and making data-driven decisions that improve efficiency and drive cost savings.

  • ADAPTABLE: Comfortable in fast-paced, high-growth environments, youre quick to adapt and continuously improve in the face of change.

  • TECH-SAVVY: You harness the power of digital tools and systems to streamline operations and optimise every aspect of the supply chain.



THE ROLE

Logistics & Supply Chain Management 

  • Lead the end-to-end supply chain, from inbound logistics to last-mile delivery, ensuring efficiency and cost-effectiveness.

  • Evaluate and optimise our current fulfilment operations, ensuring we are using the most competitive partners and facilities in the UK.

  • Build a strong global shipping strategy, balancing cost, speed, and customer experience across key markets.

  • Manage relationships with freight forwarders, 3PL partners, couriers, and other key logistics providers.

  • Work with finance and commercial teams to negotiate contracts and reduce operational costs.


Warehouse & Fulfilment

  • Assess and future-proof our warehousing needs, ensuring we are set up to scale efficiently.

  • Develop and refine stock management processes to reduce errors and increase efficiency.

  • Oversee returns processing and reverse logistics, ensuring an efficient and cost-effective approach.


International Expansion & Compliance 

  • Develop a global logistics strategy to support expansion and localisation in key international markets.

  • Optimise cross-border shipping solutions to improve delivery times and costs.

  • Ensure full compliance with international duties, import/export regulations, VAT, and customs requirements in major territories.

  • Stay ahead of regulatory changes that impact global fulfilment and logistics.


Operational Efficiency & Performance Optimisation 

  • Develop and monitor KPIs for fulfilment, shipping, and logistics (e.g. shipping times, order accuracy, cost per order).

  • Identify and implement technology solutions to improve efficiency in order management, tracking, and warehousing.

  • Drive a continuous improvement mindset, proactively identifying areas for cost-saving and process enhancements.

  • Build a high-performance operations team, ensuring they are aligned with business objectives.


Community Experience

  • Coach, mentor, and develop the Community Experience Team, empowering them to deliver outstanding customer interactions while nurturing a high-performance, results-oriented environment.

  • Assist in managing customer service processes to improve satisfaction and resolve issues swiftly as well as ensuring any logistics-related issues are handled efficiently.

  • Work with the team to drive proactive community engagement and upselling opportunities.


Stakeholder & Cross-Functional Collaboration 

  • Work closely with eCommerce, Finance, and wider teams to align operational strategy with business growth.

  • Partner with product and buying teams to ensure inventory flow is seamless and aligned with demand.



A GOOD FIT LOOKS LIKE

  • A love for the brand and understanding of our mission!

  • 5+ years of experience working in a similar role

  • Proven experience in a senior operations/logistics role within a fast-scaling eCommerce or retail business.

  • Strong expertise in warehousing, 3PL management, fulfilment operations, and supply chain strategy.

  • Deep knowledge of international shipping, duties, customs, and compliance in key global markets.

  • Excellent negotiation skills with experience securing cost-effective contracts with logistics providers.

  • Strong leadership capabilities to build and develop an operations team.

  • Highly analytical with experience managing operational KPIs and cost-saving initiatives.

  • Comfortable working in fast-paced, high-growth environments and able to adapt quickly to change.

  • Experience working in fashion, streetwear, or direct-to-consumer (DTC) brands.

  • Familiarity with inventory planning and demand forecasting tools.

  • Knowledge of operational software solutions such as WMS (Warehouse Management Systems), ERP systems, and shipping platforms.

  • Demonstrated ability to lead a customer service team, creating strategies to improve satisfaction and customer retention

  • Based in London

  • Eligible to work in the UK


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