Fraud Management Specialist

MyRobin.ID, based in Indonesia, provides on-demand, pre-screened, flexible workforce solutions to businesses within 24 hours. With a community of over 2.6 million workers, we streamline the staffing process to ensure trust, commitment, and flexibility in The New Normal. MyRobin is changing the lives of 100 million workers in Indonesia with benefits like payday loans that boost retention and satisfaction. We cater to various roles, including logistics, warehousing, telesales, customer service, F&B, and hospitality. MyRobin is part of BetterPlace, Asias largest human capital SaaS platform, transforming businesses across India, APAC, and GCC regions.

Role Description

This is a hybrid role for a Fraud Management Specialist located in Greater Jakarta Area, with some work-from-home flexibility. The Fraud Management Specialist will be responsible for preventing fraud and chargebacks, conducting fraud investigations, and analyzing data to identify suspicious activities. Your Key

Responsibilities :

• Conduct thorough investigations and provide case assistance until closure.
• Coordinate with police, labor unions, and other external stakeholders.
• Manage the recovery process for losses caused by fraud or incidents.
• Prepare detailed and timely investigation reports.

Qualifications:

• Fraud Prevention and Chargebacks experience
• Strong Analytical Skills to identify and mitigate fraud risks
• Experience in Fraud Investigations
• Excellent Communication skills for effective coordination with teams
• Ability to work both independently and in a hybrid work environment
• Relevant experience in risk management or a related field is a plus
• Bachelor's degree in Law, Management, Criminologist, Psychology or related field is preferred