Job Description:
Job Descriptions:
- Coordination with the Remote users and install the mandatory utilities
- Address user tickets regarding hardware, software, and networking
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Maintaining and administering computer networks and related computing environments
- Thorough understanding of TCP/IP and networking concepts
- Configure and Manage Wireless Access Points
- Troubleshoot network and wireless connectivity of corporate users
- Knowledge of application transport and network infrastructure protocols.
- Manage printer servers
- Manage hardware and software assets
- Handling Outlook and Mailbox-related issues
- Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
- Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Direct unresolved issues to the next level of support personnel
- Follow up with users to ensure their systems are functional
- Basic knowledge on Switch, Router, and Firewall functionalities.
Requerements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 1-3 years of work experience in technical support or IT Support roles.
- Excellent verbal and written communication skills in both local language and English.
- Strong analytical and problem-solving abilities.
- Good interpersonal skills and the ability to work in a team.