Clinical Support and Patient Experience Specialist

About the Hiring Company:

A pioneering company specializing in cutting-edge neurotech designed to enhance and elevate quality of life. A category leader, featured in mainstream press like the BBC and Scientific American and comprised of an all-star team. Do you want to be part of a fast-growing company helping improve the quality of life of millions of people and developing treatments for the world's most debilitating conditions.

We are seeking a Clinical Support and Patient Experience Specialist trained as a doctor. The perfect candidate will have experience in customer/support facing roles, particularly in mental health, immunology, or cardiovascular disease. This remote position is based in the Philippines and offers potential growth into advanced roles.

Key Responsibilities:

• Patient Support: Provide outstanding patient support via Zendesk, chat or phone consults.
• Technical Mastery: Learn and master tools such as Zendesk and internal CRMs to deliver accurate and timely responses to patient inquiries.
• Collaboration: Work closely with senior team members to learn and implement technical solutions that enhance patient support processes.
• Process Improvement: Contribute to ongoing projects aimed at improving support workflows and overall patient satisfaction.

Requirements:

• Must hold an MD or equivalent medical qualification.
• Experience in functional medicine, nervous system, or neurotechnology.
• Strong analytical skills and ability to interpret medical research.
• Excellent communication skills, both verbal and written.
• Fluent English, written and spoken
• Flexibility in work schedule to accommodate patient needs.
• Registered and licensed to practice in the Philippines.