Jr. Customer Service (English Speaking) - New Grad Welcome

Job Highlights

• Shape the future of mobility
• Challenge, dynamic, great responsibility
• Work with talented People

Come and challenge yourself, get great responsibilities, and work with other talented people

What we look for:

If you want to challenge and discover yourself while making positive impacts, join us. We are expanding rapidly and looking for a champion to shape MuvMi together. With our fast-growing pace, you can progress quickly (we mean compensation, responsibilities, and impact) and move to the next position within 1-2 years if you are ready, willing, and able.

Job Description: Customer Service

Key responsibilities

Your main responsibilities will include (MuvMi, Tourist, and other business units), but not limited to:

• Control and manage all services provided by MuvMi to be in accordance with service standards.
• Supervise team members, train, and improve workflow process
• Communicate with our customers through emails, chat, and phone calls (if needed)
• Connect Partner and/or client with the Business team.
• Greet and manage our Tuk Tuk Hop customers and private tours
• Having emotional effectiveness (e,g., be polite and rational) in communications with drivers and customers.
• Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
• Control and coordinate with the on-site teams to provide services in an orderly and smooth manner.
• Able to control and coordinate other tasks as needed.
• Coordinate to improve and develop systems for greater efficiency.
• Support the work of our drivers to provide service to B2B and B2C customers according to the standards.
• Able to work in shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 – but not limited to)
• Capable of addressing ad-hoc issues promptly and efficiently while adhering to operational standards.

Qualifications

• Bachelor’s Degree or Higher.
• At least 3 years of experience in Customer Service
• Experience in hospitality or/and tour agencies would be an advantage.
• Able to work in shifts and able to work in multiple workplaces as assigned.
• Able to work proficiently in our private events as assigned.
• Systematic thinking. Enjoy troubleshooting.
• Enjoys challenges and embraces change. Adaptable to diverse work environments.
• Service-minded, well-organized, and detail-oriented. Being comfortable with numbers is a plus
• Ability to communicate in English is strongly preferable.

Who We Are

We are a transportation tech company with extensive experiences in both software and hardware. Currently, our flagship products are MuvMi and TukTuk Hop, which since the 2018 launch, have served over 24 million trips with 800+ Electric Vehicles. With positive feedback from our pilot, we are rapidly expanding our service in Bangkok and many cities in Thailand. We believe that we can change how people mobilize around cities in South East Asia. We are looking for leaders and champions to help us grow.

We are a small (90+ people) and agile team. We make things happen and are looking for similar entrepreneurial spirits to join our team.

Why us:

• Utilize your skills to solve meaningful problems. We are passionate about the problems that we are solving. They will impact many lives including yours
• Work with a talented team. A couple of us had worked in Silicon Valley and at Boston Consulting Group. Our team also went to Stanford, Cambridge, RWTH-Aachen. Some have gold medals from Chulalongkorn University
• Grow quickly, gain responsibility and learn to take lead
• Opportunity to see how your products impact other people’s lives
• Flexible hours that suits your lifestyle with good compensation
• We take pride in people's development. We care about you and how you will grow from working with us

Office location & work hours

• Head office in Pradhiphat area (BTS Ari) and others as assigned
• Shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 – but not limited to)

Compensation & Benefits

• Provident fund
• Shuttle service (MuvMi) from BTS stations
• Annual Leave package
• Health insurance & Social welfare
• Learning budget
• Performance-based bonus
• Team building activities

Please note that by applying to this opportunity, you consent to the personal data you provide to us to be processed and retained by Urban Mobility Tech Co. Ltd. (UMT & MuvMi) . Your details will be kept on our Internal file for as long as is necessary for recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Urban Mobility Tech Co. Ltd. and its affiliate.

For full details of our privacy policy, please visit our website:
https://www.umt.ltd/privacy_policy/