Job Openings Part Time Customer Service

About the job Part Time Customer Service

Come and challenge yourself, get great responsibilities, and work with other talented people

What we look for:

If you want to challenge and discover yourself while making positive impacts, join us. We are expanding rapidly and looking for a champion to shape MuvMi together. With our fast-growing pace, you can progress quickly with us.

Job Description: Customer Service

Key responsibilities

We are looking for a Part-Time Customer Service to join our dynamic team. In this role, you will be the first point of contact for our customers including tourists, tour agencies, hotels, and event organizers. You will provide a professional support through phone, email, and chat, while also handling administrative tasks



  • Respond promptly and professionally to customer inquiries via phone, email, and chat.

  • Provide information, resolve issues, and ensure high customer satisfaction.

  • Handle customer service under time pressure and manage emotionally challenging situations with composure and professionalism.

  • Perform administrative tasks such as booking records, revenue tracking, quotation preparation, and other ad hoc assignments.

  • Work collaboratively with the operations, accounting, business, driver and product teams to ensure seamless service delivery.

  • Maintain accurate records of customer interactions and service issues.

  • Occasionally work offsite for events or to assist with special groups, ensuring a high level of service at all times.



Qualifications

  • Bachelor’s Degree

  • University students are welcome to apply

  • Strong problem-solving and multitasking skills.

  • Excellent communication and interpersonal abilities.

  • Proven ability to work under pressure with good emotional control and a service mindset.

  • Previous experience in customer service, tourism, or hospitality is a plus.

  • Good command of English and [any other required language].

  • Proficient in using email, chat tools, and basic office software (e.g., Excel, Word).

  • Flexible and reliable with the ability to work in a rotating shift schedule.



Who We Are

We are a transportation tech company with extensive experience in both software and hardware. Currently, our flagship products are MuvMi and TukTuk Hop, which since the 2018 launch, have served over 24 million trips with 800+ Electric Vehicles. With positive feedback from our pilot, we are rapidly expanding our service in Bangkok and many cities in Thailand. We believe that we can change how people mobilize around cities in Southeast Asia. We are looking for leaders and champions to help us grow.

We are a small (90+ people) and agile team. We make things happen and are looking for similar entrepreneurial spirits to join our team.

Why us:

  • Utilize your skills to solve meaningful problems. We are passionate about the problems that we are solving. They will impact many lives, including yours

  • Work with a talented team. A couple of us had worked in Silicon Valley and at Boston Consulting Group. Our team also went to Stanford, Cambridge, RWTH-Aachen. Some have gold medals from Chulalongkorn University

  • Grow quickly, gain responsibility and learn to take lead

  • Opportunity to see how your products impact other people’s lives

  • Flexible hours that suits your lifestyle with good compensation

  • We take pride in people's development. We care about you and how you will grow from working with us


Office location & work hours

  • On-site only: Head office in Pradhiphat area (BTS Ari) and others as assigned

  • shift-based scheduling.(6.30-15.30 or 13.30-22.30)

  • Must be available for shifts assigned by the company (e.g., morning and evening shifts)



Compensation & Benefits

  • Shuttle service (MuvMi) from BTS stations

  • Team building activities



Please note that by applying to this opportunity, you consent to the personal data you provide to us to be processed and retained by Urban Mobility Tech Co. Ltd. (UMT & MuvMi) . Your details will be kept on our Internal file for as long as is necessary for recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Urban Mobility Tech Co. Ltd. and its affiliate.

For full details of our privacy policy, please visit our website: https://www.umt.ltd/privacy_policy/



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