IT Specialist

Responsibilities:

• Installs, configures and maintains all computers, laptops, printers and office IT equipment.
• Installs and maintains Windows operating systems and required business applications.
• Manages the company's Local Area Network (LAN), Wireless Network and Internet connectivity.
• Configures and maintains VPN connections for secure remote access.
• Monitors network performance and resolves connectivity issues.
• Installs and maintains VoIP telephony systems and call center infrastructure.
• Supports CRM platforms, dialer systems and other call center software.
• Performs installation, maintenance and troubleshooting of routers, switches, firewalls and network devices.
• Creates and manages user accounts, permissions and access rights.
• Ensures company data security and implements cybersecurity best practices.
• Performs regular backup procedures and disaster recovery planning.
• Monitors antivirus and endpoint protection systems.
• Provides first and second level IT support to employees.
• Coordinates with external IT vendors and internet service providers when necessary.
• Maintains inventory of all IT assets and licenses.
• Ensures uninterrupted operation of all IT systems required for daily business.
• Assists in the setup of new workstations for newly hired employees.
• Prepares technical documentation and reports when required.
• Performs preventive maintenance of all IT equipment.
• Performs any other duties assigned by Management.

Responsibilities:

• Experience with Windows operating systems
• Knowledge of Local Area Network (LAN) management
• Understanding of VPN connections
• Experience with network performance monitoring
• Knowledge of VoIP telephony systems
• Familiarity with CRM platforms
• Experience with routers, switches, and firewalls
• Understanding of cybersecurity best practices
• Experience with antivirus and endpoint protection systems
• Ability to provide first and second level IT support