Job Openings Account Director

About the job Account Director

Job Summary:

The Account Director (AD) is responsible for managing partner relationships within businesses and cross-organizational departments, driving satisfaction, impact, and value. By leveraging a deep understanding of partners needs, the AD clarifies complex requests and provides creative solutions aligned with partner plans to achieve marketing objectives.

Excelling at effective communication across a highly matrixed organization, the AD provides brand stewardship, conflict resolution, and enhances partner satisfaction, ensuring the strategic quality of service and on-budget completion of services.

Job Responsibilities:

Client Relationship Management

  • Maintain and strengthen client partner relationships through proactive and clear communication.

  • Serve as a trusted advisor to senior marketing, brand, and communication leaders by maintaining a deep understanding of partner business objectives.

  • Lead partner meetings, document agendas, strategic discussions, and action items, and ensure follow-up.

  • Address and resolve conflicts, engaging in productive dialogue even with conflicting views.

Strategic Planning and Execution

  • Identify partner requirements and collaborate with multi-disciplinary colleagues and/or vendors to develop and implement creative solutions that address partners needs.
  • Provide strategic direction, guiding a multi-disciplinary team to execute large-scale, multichannel marketing programs.
  • Offer counsel to client partners rooted in business context, trends, and data to enhance briefs and strategic marketing plans.

  • Oversee account/brand program pacing reviews and communicate required tradeoffs and prioritizations.

  • Develop scopes of work, ensure account financial health, and deliver work on budget and according to proper terms.

Communication and Presentation

  • Communicate clearly and skillfully when presenting to marketing & program leaders to align visions.

  • Oversee the development and presentation of materials, providing strategic insights to shape the narrative.
  • Synthesize detailed information and apply business knowledge to offer proactive solutions, enhancing partner trust and satisfaction.

Project and Team Management

  • Autonomously manage or oversee multiple campaigns or creative projects simultaneously.

  • Facilitate cross-departmental and vendor collaboration, guiding decisions to ensure a cohesive campaign strategy, seamless execution, and comprehensive performance evaluation.

  • Review work to ensure strategic quality and timely deliverables that align with partner expectations.

  • Offer guidance and prioritization to partners on quarterly project plans and specific deliverables with inputs from project management and SMEs.

  • Independently lead and make decisions balancing partner and internal department goals.

Leadership and Development

  • Support client service leadership with mentorship or management of the Account Team, including training, performance reviews, and issue resolution.
  • Participate in events and activities supporting employment brand objectives to advance workplace culture.

  • Ensure the use of best practices and conformance with department policies, processes, and procedures.

  • Serve as a business development resource for new opportunities.

Job Qualifications:

Minimum:

  • Bachelors degree in related discipline and 6 years of experience working in the industry, preferably at advertising agencies or in-house creative/media centers of excellence. The right candidate could also have a different combination, such as a masters degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
  • Proven track record of successfully managing complex partnerships and working across matrixed multi-disciplinary teams.

  • Demonstrate a clear, comfortable, persuasive presentation style.

  • Proficiency in MS Office, Excel, and PowerPoint skills are essential.

  • Proven organizational and project management experience with agency/project management systems.

  • Proven communication and interpersonal skills.

  • Ability to manage a high volume of quality work.

  • Analytical and strategic problem-solving skills.

  • Strong attention to detail.

  • Strategic Creative, Brand, and Media experience.

  • Well-versed with offline and online integrated marketing campaigns.

Travel: 15%


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