Senior Account Director

Job Summary:

The Account Director is responsible for the development of ongoing business relationships and leads and manages a large piece of business and client engagements. The position is responsible for the overall client satisfaction, strategic quality of service, and on-budget completion of the agency's services.

Key Responsibilities include:

• Manage solid client relationships and assigned account staff and oversee client satisfaction, retention, and growth.
• Interfaces with high-level clients such as the Marketing Director or Chief Marketing Officer.
• Identify client requirements and develop accountable marketing programs to deliver business results.
• Support client strategic planning needs and execute an engagement strategy in collaboration with the team and discipline leads.
• Manage account P&L from negotiating statements of work and retainers to making sure work is delivered on budget, according to the proper terms.
• Independently lead and make decisions that properly balance the needs of accounts such as those of clients, internal goals, and teams.
• Serve as a business development resource and actively pursue new revenue sources as well as participate in strategic development of new business such as RFP responses and proposal writing.
• Support the Director of Client Engagement with the management of the Account Team which includes: providing adequate training, overseeing and conducting performance reviews, and resolving issues/problems.
• Ensure the use of best practices and effective processes across the department and agency.

Additional Qualifications:

• Proven track record of successfully managing large clients and teams
• Proficient in MS Office, Excel, and PowerPoint skills essential.
• Proven organizational and project management with experience in agency/project management systems.
• Proven communication and interpersonal skills
• Ability to multi-task and create quality work in volume
• Analytical and strategic problem-solving skills
• Strong attention to detail
• Strategic Creative, Brand and Media experience
• Well-versed with offline and online integrated marketing campaigns
• Ability to work independently and as a member of a highly collaborative team.