About the job (JAMAICA) Customer Support Specialist (Phone)
🌎Fully remote!
❗️️️️ONLY ENGLISH RESUMES WILL BE REVIEWED️ ️️❗️
🗣️ ️PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL)
About Motum
Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals from all over the world, and connect them with U.S. companies for fully-remote roles that match their skills and aspirations. Ready to join us?
About the Role
We are looking for passionate and customer-obsessed Customer Support Specialists to join our client's growing call center. In this role, you will be the first point of contact for our customers, providing exceptional support via phone and ensuring their issues are resolved quickly and with empathy. If you love helping people, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
- Quickly respond to high-volume inbound customer requests via phone.
- Resolve customer issues, questions, or concerns promptly and with empathy.
- Build positive and long-lasting relationships with customers.
- Document customer interactions and follow up to ensure resolution.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a high level of professionalism and customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Requirements:
- English proficiency (C1-C2 level).
- At least 1-2 years of experience as a Customer Support Specialist or in a similar role.
- College degree in communication, marketing, languages or similar (preferred)
- A stable internet connection and a dedicated, quiet office space.
- Customer-obsessed with a track record of going above and beyond for the customer.
- Impeccable attention to detail and strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-volume environment.
Additional Information:
- Working Hours: Monday to Friday, 9 AM - 5 PM (US time-zone to be determined)
- Full-Time: 40 hours per week
We Offer:
- 🌎 100% remote role!
- 💵 $700-$1000 per month
- 🇺🇸 Grow along a top US company and shape its future
- 🚀 Career Advancement Opportunities
❗️Submitting an Application
To finalize your application, please record a brief Loom video (1-2 minutes) covering the following:
- Your Experience in Customer Support:
- Share examples of your experience in a customer support role, including how you've handled high-volume inbound calls and resolved customer issues.
- Your Approach to Customer Service:
- Explain how you build positive relationships with customers and ensure their satisfaction.
- Your Client-Facing Experience:
- Share how you've guided customers through resolving their issues and ensured effective communication throughout the process.
👉🏻 How to Submit Your Video:
- Record your video using Loom (or a similar tool) using the camera only mode and include the link in your application.
- Ensure your video is clear, concise, and no longer than 2 minutes.
- ❗️Applications that do not include your intro video, will not be considered.