Customer Support Specialist - Phone (Colombia)

🌎Fully remote for LATAM!

👉🏻 PLEASE BE AWARE THAT FOR THIS ROLE WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM. WE APPRECIATE YOUR UNDERSTANDING OF THIS REQUIREMENT DURING THE APPLICATION PROCESS.

❗️️️️ONLY ENGLISH RESUMES WILL BE REVIEWED️ ️️❗️

🗣️ ️PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL)

About Motum

At Motum, we deliver exceptional customer support solutions that drive satisfaction and efficiency to Fortune 500 companies. As part of our highly skilled, bilingual team, youll use cutting-edge technology to handle inbound and outbound communication, technical assistance, live chat, and omnichannel support.

Whether youre passionate about call center operations, multilingual support, or creating tailored customer experiences, Motum offers high-quality opportunities that align with your skills and ambitions.

About the Role

We are looking for passionate and customer-obsessed Customer Support Specialists to join our client's growing call center. In this role, you will be the first point of contact for our customers, providing exceptional support via phone and ensuring their issues are resolved quickly and with empathy. If you love helping people, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Quickly respond to high-volume inbound customer requests via phone.
• Resolve customer issues, questions, or concerns promptly and with empathy.
• Build positive and long-lasting relationships with customers.
• Document customer interactions and follow up to ensure resolution.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Stay up-to-date on product knowledge and company policies to provide accurate information.

Requirements:

• English proficiency (C1-C2 level).
• At least 1-2 years of experience as a Customer Support Specialist or in a similar role.
• College degree in communication, marketing, languages or similar (preferred)
• A stable internet connection and a dedicated, quiet office space.
• Customer-obsessed with a track record of going above and beyond for the customer.
• Impeccable attention to detail and strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.

Additional Information:

• Working Hours: Monday to Friday, 9 AM - 5 PM (US time-zone to be determined)
• Full-Time: 40 hours per week

We Offer:

• 🌎 100% remote role!
• 💵 $800-$1100 per month
• 🇺🇸 Grow along a top US company and shape its future
• 🚀 Career Advancement Opportunities