Microsoft 365 Engineer

In the capacity of Microsoft 365 Engineer, you will design, implement, and manage Microsoft 365 solutions, lead migrations, ensure security and compliance, and provide 3rd-line support, while collaborating with teams and stakeholders to maintain efficient and reliable operations.

Key Responsibilities 

• Solution Design: Collaborate with stakeholders to design tailored Microsoft 365 solutions that align with business goals.
• Implementation & Integration: Deploy and configure Microsoft 365 services, ensuring seamless integration across platforms.
• Administration: Manage user accounts, licenses, permissions, and security settings across M365 environments.
• Migration Projects: Lead migrations from on-premises or other platforms to Microsoft 365 with minimal disruption.
• Security & Compliance: Apply best practices in data protection, security configurations, and compliance policies.
• Collaboration Tools: Set up and manage Microsoft Teams, SharePoint Online, and OneDrive for Business.
• Exchange Online Management: Handle email flow, mailbox management, and anti-spam measures.
• Support & Troubleshooting: Provide 3rd-line support, diagnose issues, and maintain service continuity.
• Monitoring & Optimization: Monitor system performance and proactively improve efficiency.
• Backup & Recovery: Ensure robust data recovery and business continuity strategies.
• Documentation & Training: Create technical documentation and user guides to support adoption.
• Patch Management: Keep systems updated with the latest patches and security updates.

Additional Responsibilities

• Automate routine administrative tasks.
• Stay up to date with Microsoft 365 updates and roadmap developments.
• Collaborate with third-party vendors, including Microsoft.
• Provide guidance to junior team members.
• Own and manage incident and service request tickets.
• Bachelors degree in computer science, IT, or a related field (or equivalent professional experience).
• Minimum 3 years of hands-on experience in a Microsoft 365 Engineer or similar role.
• Relevant certifications (preferred):
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Strong knowledge of Microsoft 365 services and administration.
• Excellent troubleshooting and communication skills.
• Experience with cloud migrations and security best practices