SOC Analyst

·       Comprehensive training as an entry-level backup SOC analyst (including career path and certifications)

·       Provide entry-level backup SOC duties for the monitoring and notification of Helix Security customers IT infrastructure which includes servers, network, databases and applications, and any other IT component

·       Shadow other SOC analysts to assist with performing back-up duties should the need arise

·       This position will float to cover various work schedules and perform monitoring duties when there are shift staffing shortages

·       Assist Team Leads with reporting, projects, administrative work as needed

·       Review SOC Analyst ticket queue, review tickets, closure or reassignment as needed

·       Assist in creating/reviewing/modifying documentation as needed, to include any process or procedure and thus ensure it’s up to date and standard

·       Update the Whiteboard or any relevant POC information

·       Maintenance and responsibility of the mailbox – put in outage tickets, ensure there are no emails to triage or vulnerability manager’s to call back on

·       Change management calendar updates/closures

·       Monthly SOC Reports

·       Answer SOC incoming phone calls and triaging phone calls that are not related to monitoring

·       Create daily Shift Handoff notes and summary and send to all shifts

·       SOC White Board daily/weekly updates.

·       Printing out copies of monthly on-call lists/information and posting in SOC

·       Ordering SOC supplies

·       Other duties as assigned by Team Leads and/or Operations Manager.

CORE COMPETENCIES:

·       Drive innovation by analyzing and interpreting data to test and inform a new initiative or approach

·       Accountable for the successful completion of multiple, individual projects simultaneously

·       Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences

·       Manage change and demonstrate adaptability by embracing change and adjusting priorities or processes and approach as needs dictate

·       Take responsibility for successes and failures related to individual and team-based project work assignments; actively presents suggestions for the solution, if objectives are not met

REQUIRED QUALIFICATIONS:

·       High school diploma/Degree

·       2+ years of experience in computer support

·       Excellent oral and written communications both in English and French

·       Strong computer skills including Microsoft Office Suite experience

·       Demonstrated understanding of TCP/IP networking

·       Must be able to show a certificate of character provided by the government of Mauritius authorities

·       Must be capable of passing a basic background investigation

·       Ability to successfully handle multiple priorities simultaneously is required

·       IT/Customer service experience in a helpdesk environment with strict SLA requirements

·       Experience in ticketing and monitoring systems

·       Experience working with ITSM/IT ticketing systems

·       Capable of meeting and exceeding Service Level Agreements (SLAs) as required per customer requirements

·       Microsoft Word, Excel, Outlook (email) Visio & PowerPoint required

·       Flexibility agility to support a 24-hour a day/365 days/year operation

PREFERRED QUALIFICATIONS:

·       Associates Degree in Computer Information Systems

·       CompTIA Network + Certification

·       CompTIA Security + Certification

·       Certified Ethical Hacker Certification

·       Certified SOC Analyst Certification

·       Others IT security qualifications by recognized bodies