Regional Supervisors

Location: Port-Louis and the North region

MAIN FUNCTION:

The Regional Supervisor is responsible to assist the Guarding Manager in the supervision of the guarding activities in his assigned region and ensure customers satisfaction.

DUTIES & RESPONSIBILITIES:

• Supervise and monitor Security Guards, Officers and Drivers/Supervisors performance and build good relationships.
• Train new recruits on sites specificities.
• Ensure that all sites are covered for day and night shift.
• Ensure that Drivers/Supervisors know the exact location of all Alarm sites and that they respond timely to alarm intervention requests.
• Inspect company vehicles, investigate, and report any damage and misuse.
• Perform day and night checks.
• Prepare roster, keep it updated and adjust as and when required.
• Follow absences and leave requests.
• Ensure that accurate attendance is given to Head Office.
• Ensure that all the sites receive the necessary proactive visits and meet clients.
• Report any abnormalities and follow up for necessary action.
• Liaise with clients and ensure that requests and complaints are properly addressed.
• Assist the Guarding Manager in surveys.

SKILLS AND COMPETENCIES:

• Very good written and verbal communication in French and English.
• Very good leadership skills.
• Very good reporting skills.
• Very good organizational and time management skills.
• Ability to deal with persons of diverse background.
• Attention to details.
• Impartiality.
• High sense of confidentiality.
• Honesty and integrity.
• Disciplined and patience.
• Ability to work under pressure.
• Ability to work on day and night shift, including weekends and public holidays.
• Good team spirit.

QUALIFICATIONS AND EXPERIENCE:

• At least a diploma in Management or any other related field.
• A previous experience in the security field or any other similar role would constitute a definite advantage.
• A previous experience in a supervisory role.
• A valid Manual Driving License is a MUST.

Please note that this post requires to be on call 24/24 in case of emergencies.